- Report: #106508
Complaint Review: Master Spas - Bohemia New York
-
Author Not Confirmed
Why?
Master Spas
1611 Lakeland Ave, Bohemia, NY 11716 Bohemia, 11716 New York, U.S.A.
Phone:
631-563-9854
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Master Spas Of Long Island has extremely poor customer service. Liars! Rip-off! Bohemia New York
We purchesed a spa tub through Master Spas of Long Island and since the day it was delivered it did not work correctly. I called numerous times to have it fixed and they sent people out who were not even technicians which were not able to fix it of coarse. After 7 visits to our home to look at the spa the manager Richard Tamberino came and agreed to replace the spa, that was 7 weeks ago even though he said we would have the new one in 3 weeks.
He never ordered the spa and to top it off no one notified me! I found out today September 1st! Now they say that they will send a real technician out next week to look at it again. What's next? They have no idea how to run a buisness, why would they send someone to look at the spa if they weren't certified in the first place.
What ever happened to good old fashioned keep the customer happy.
Kerrie
Center Moriches, New York
U.S.A.
He never ordered the spa and to top it off no one notified me! I found out today September 1st! Now they say that they will send a real technician out next week to look at it again. What's next? They have no idea how to run a buisness, why would they send someone to look at the spa if they weren't certified in the first place.
What ever happened to good old fashioned keep the customer happy.
Kerrie
Center Moriches, New York
U.S.A.
4 Updates & Rebuttals
Kerrie
Center Moriches,New York,
U.S.A.
Master Spas inc. is helping to rectify situation
#2Author of original report
Fri, September 10, 2004
Master Spas inc. has set up an appointment for the serviceman to return to rectify the problem, therefore I believe they are doing whatever they can to make sure my spa is in proper working condition. Thank You!!!!
Kerrie
Center Moriches,New York,
U.S.A.
Master Spas inc. not giving good service either
#3Author of original report
Wed, September 08, 2004
Master Spas inc. has been involved are are just giving me the run around. They are not resolving a situation that can be resolved by just exchanging the tub instead they would rather just drag on the situation, Obviously their warranty is not as good as they say.
Kerrie
Center Moriches,New York,
U.S.A.
Richard Tamberino the owner of Master Spas of Long Island
#4Author of original report
Wed, September 08, 2004
Master Spas of Long Island is the issue right now! The owner Mr. Tambberino is the problem!!!!not Master Spas inc. but they should make sure that this situation is taken care of very quickly as it should be. Master Spas inc. just got involved because the owner of the store Mr. Tamberino Master Spas of Long Island never told the company what was going on. They had no idea that he sent servicemen here that were not qualified to fix my spa. Master Spas inc. also did not know that Mr. Tamberino put in writing that he would exchange the tub. Buyers beware that you should be very careful with Master Spas of Long Island as they DO NOT stick to their words. Master Spas inc. is dealing with this now and I will update this page to let everyone know how they deal with this situation.
Deron
Fort Wayne,Indiana,
U.S.A.
Independant Dealers
#5UPDATE Employee
Tue, September 07, 2004
Please be aware that the company involved is Master Spas of Long Island NOT Master Spas, Inc. Master Spas of Long Island is an independently owned and operated dealership. We here at Master Spas, Inc. are looking into this matter and have contacted the Representative for this region in this matter. Please feel free to contact me with any questions. Thank you. Deron Hess Master Spas, Inc.
