- Report: #953464
Complaint Review: Masterplans - Portland Oregon
Reported By:
xgyrl -
, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Masterplans
Portland, Oregon, United States of America
Phone:
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Masterplans Masterplans.com Masterplans poor service and product Portland, Oregon
POOR PRODUCT. Great lesson learned from my experience working with Masterplans. That lesson is to not be so trusting. Not knowing what's supposed to be included on a business plan, I trusted their expertise and accepted what was written. I didn't realize how poorly written my plan was until I took it to three investors. They said that my valuation calculations were "unrealistic" and my plan didnt seem to be complete. There were a few sections that should have been included that were not. In the end, I realized the business plan seemed more like a college paper and not a serious document for raising funds. This is just a small part of my Poor product complaint.
POOR SERVICE. The service I received was BAD. I did not complain during the time my business plan was being written because I do not like to be rude. Instead, I approached that situation by making sure I was on top of things. I was actually expecting them to ask all the questions and not the other way around. Here's an example: I did not understand what some excel financial tables were for so I asked for Paige's (my representative) consultation so that I may understand and she was not helpful at all.
So I decided to figure it out myself and asked her, "Is there anything that I should know before editing the financials" She said no. This is all recorded in email. Come to find out, there were cells that I was not supposed to alter and some tables that did not even apply to me. I had to go back and fix everything which was really time consuming. She only mentioned this after 5 emails of me asking about the different tables and their purposes in that sheet. The communication was very bad.
RESOLUTION: Bryan Howe (The owner) suggested twice that he wanted to speak to the investors who told me my business plan outline SUCKED. In return he would make corrections. I told him that it would be nice to get more feedback from the investors I met with but I am uncomfortable giving their information. Especially since the meeting didnt go well at all.
TIPS: Make sure the person you work with seems interested in your company and is asking you questions and not the other way around.
POOR SERVICE. The service I received was BAD. I did not complain during the time my business plan was being written because I do not like to be rude. Instead, I approached that situation by making sure I was on top of things. I was actually expecting them to ask all the questions and not the other way around. Here's an example: I did not understand what some excel financial tables were for so I asked for Paige's (my representative) consultation so that I may understand and she was not helpful at all.
So I decided to figure it out myself and asked her, "Is there anything that I should know before editing the financials" She said no. This is all recorded in email. Come to find out, there were cells that I was not supposed to alter and some tables that did not even apply to me. I had to go back and fix everything which was really time consuming. She only mentioned this after 5 emails of me asking about the different tables and their purposes in that sheet. The communication was very bad.
RESOLUTION: Bryan Howe (The owner) suggested twice that he wanted to speak to the investors who told me my business plan outline SUCKED. In return he would make corrections. I told him that it would be nice to get more feedback from the investors I met with but I am uncomfortable giving their information. Especially since the meeting didnt go well at all.
TIPS: Make sure the person you work with seems interested in your company and is asking you questions and not the other way around.
