SinisterSS
canal winchester,#2General Comment
Thu, December 19, 2013
I just read the article about your Matco tool box rusting, and I remember a specific story my Matco distributor told me about how their paint booths having a moisture issue and the build guys would just paint over the rust. anyway years after he tells me this I wanted to buy a new toolbox and he talked me into buying a Matco box, its funny after I bought a threebay Matco box with locker hutch, hutch door, stainless steel top and side box, all three bottom pieces are rusting as your box is, I contacted my distributor about it, all he did was dragged his feet, finally a year later the district rep comes out looks at it and says "Its due to the floor soap being used" said he'd repair it and offer me a free accessory(which I never got)anyway he sands my toolbox, touched up the paint with a rattle can and installs the kick plates, the rust continues underneath my box and INSIDE my locker cabine!t how does floor soap rust the inside of the locker? so I decide I'm goona remove my toolbox drawers and wouldn't you know! the inside of the acutal toolbox is rusting!, I contacted Matco again with pictures and NO response, I contacted them on Facebook with a nasty message and instantly got a reply, after that my Matco distributor went off on me becuase I got his district rep in trouble(to this day the Matco distributor doesn't talk to me or wanna help me) The rep Bruce(can't remeber his last name) calls me wanting me to take pictures and email them to him, so I did with several months passing and no response, I had to force my Matco distributor to talk to me and he said he would get in touch with Bruce, well a few months go by and I get an email from Bruce asking me to please re-send the pictures because he lost them. That right there tells me they don't care about me or my toolbox, I spent over $13k on this quality piece of crap. To this day 12/18/2013 I haven't heard a word from Matco.