- Report: #539726
Complaint Review: Matrix US - Internet
Reported By:
mubetcel -
Akron, Ohio, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Matrix US
3867 West Market St. Suite 139 Bath, OH 44333 Internet, United States of America
Phone:
888 802-6166
Web:
www.matrixus.com
Categories:
Business Rating:
(0)
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Matrix US Not possible to return satellite receiver purchased online Internet
I purchased a satellite receiver from Matrix US using their online store. The receiver was delivered to my door by a person about two weeks later. I connected to the satellite dish I have and tried to get a reception. My house has a lot of tall trees around it. I believe because of that I was not able to get a strong enough reception.
Matrix US has no instructions for returns on their web site. I sent an email to ask how to return my receiver. I received no reply. I called and had to leave a message. My call was not returned either.
I told my credit card company (Capitol One) that I was refusing the payment for the receiver. They contacted Matrix US. Finally the card company concluded that since I did not return the mercandise I had to pay.
Currently I am out of $89 and stuck with a receiver that I cannot use.
DO NOT BUY ANYTHING FROM MATRIX US if you think you might return it.
