Nicole Silverstone
Duluth,#2UPDATE Employee
Wed, May 27, 2009
I didn't have to do anything regarding this report because everything was all ready taken care of. I spoke with this customer via email and he responded with an email explaining the whole situation and inside the email he said: "About three days after I brought this to Tamara's attention the money appeared in my account, but a bit too late. I'm just glad this issue did get resolved and I not get charged again." I responded 10 minutes later with a reply that I was happy that it was already taken care of and since then we have had a pleasant conversation back and forth. Nicole Silverstone
Nicole Silverstone
Duluth,#3UPDATE Employee
Mon, May 25, 2009
Support is trying to help "Euer" Hi Euer, I'm trying to find your account in our system. Unfortunately, I can't find a "Euer" anywhere to help you. Would it be under another name? No matter what. Please email me ASAP at [email protected] so I can quickly help you get this resolved. Please put "Nicole - Report" in the subject line so I know that it is you. I'm scratching my head why you are still getting charged after we canceled your subscription. But, I'll refund you and take care of this as soon as I hear from you. Looking for your email. Nicole Silverstone Customer Support Mgr.
Nicole Silverstone
Duluth,#4UPDATE Employee
Mon, May 25, 2009
Support is trying to help "Euer" Hi Euer, I'm trying to find your account in our system. Unfortunately, I can't find a "Euer" anywhere to help you. Would it be under another name? No matter what. Please email me ASAP at [email protected] so I can quickly help you get this resolved. Please put "Nicole - Report" in the subject line so I know that it is you. I'm scratching my head why you are still getting charged after we canceled your subscription. But, I'll refund you and take care of this as soon as I hear from you. Looking for your email. Nicole Silverstone Customer Support Mgr.
Nicole Silverstone
Duluth,#5UPDATE Employee
Mon, May 25, 2009
Support is trying to help "Euer" Hi Euer, I'm trying to find your account in our system. Unfortunately, I can't find a "Euer" anywhere to help you. Would it be under another name? No matter what. Please email me ASAP at [email protected] so I can quickly help you get this resolved. Please put "Nicole - Report" in the subject line so I know that it is you. I'm scratching my head why you are still getting charged after we canceled your subscription. But, I'll refund you and take care of this as soon as I hear from you. Looking for your email. Nicole Silverstone Customer Support Mgr.
Nicole Silverstone
Duluth,#6UPDATE Employee
Mon, May 25, 2009
Support is trying to help "Euer" Hi Euer, I'm trying to find your account in our system. Unfortunately, I can't find a "Euer" anywhere to help you. Would it be under another name? No matter what. Please email me ASAP at [email protected] so I can quickly help you get this resolved. Please put "Nicole - Report" in the subject line so I know that it is you. I'm scratching my head why you are still getting charged after we canceled your subscription. But, I'll refund you and take care of this as soon as I hear from you. Looking for your email. Nicole Silverstone Customer Support Mgr.
Mbacak
Duluth, GA,#7UPDATE Employee
Mon, May 25, 2009
I'm having my team look into this and will have them refund you right away. Matt