- Report: #407849
Complaint Review: Mattress Giant - Wilmington Delaware
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Mattress Giant
Prices Corner (Kirkwood Highway) Wilmington, 19809 Delaware, U.S.A.
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Mattress Giant They took my money and gave me a product that hurts my back !!! Wilmington Delaware
I had a warranty exchange from a mattress that was falling apart that I bought originally at Mattress Giant. I was sold a mattress that was so soft that I literally felt I was in a sling (this after the store salesman said it was the firmest that they had , Sealy). I couldn't rest in it and started to sleep on the floor to get my rest and save my back from hurting. I managed (after much arguing) to get it exchanged for what the manager said NOW was the firmest they had....a Serta mattress that they said would work better for me. Even though my original mattress was listed for 400.00 more than the resplacement mattress.....they charged me an additional 400.00 on top of what i originally paid. I now am left with a mattress that is like a brick that i can not sleep on. It is a nightmare. I went to the store after a week and told them that they mattress they gave me in exchange was so hard I could not sleep on it. Basically they said they would call me back (never did). I called repeatedly. finally after a month a lady called me to tell me that she could not get an exchange for this mattress. Now i am left with something i can't use and that I paid way to much money for. I am disabled and I told them this. They acted like they could care less. It is nightmare....totally. I am not sure what to do. I will probably file a small claims case. I don't understand why they would treat people like this.
Myke
Wilmington, Delaware
U.S.A.
Myke
Wilmington, Delaware
U.S.A.
1 Updates & Rebuttals
Anon.
Orlando,Florida,
USA
common sense
#2UPDATE Employee
Tue, April 13, 2010
Sealy is not a mattress I recommend first of all and mattress giant doesn't make those. They sell them. You tried a mattress in a store and wether you do a warranty exchange (which could cost $400 in freight charges and take 3 months going throught the manufacturer) or a satisfaction exchange, you upgraded (which is why you paid more) to a different mattress because you wanted firmer and better quality(you said you were sleeping on the floor because it felt good on your back) to a mattress that feels like a brick (could not have felt as hard the floor and if you told me you where sleeping on the floor because it felt good I would try to find you the firmest one too.) What should mattress giant do? Fix your back? Make you dinner? Would another company have done anything different? You decide to spend more money, you picked the mattress and your back still hurts. Buy Simmons, buy kingsdown, buy tempur pedic. I bet you won't have a complaint about your back hurting due to your mattress, it falling apart, etc. It does not matter if you pay $1,000,000 for a sealy or a serta it is not going to be a great mattress. No matter where you buy it. Mattress Giant doesn't sell Serta anymore because of all the negative feedback from the customer which I think is a proactive step. You have to sell Sealy because if you don't people think your a garbage store because they are sold where beds are sold.
