- Report: #280498
Complaint Review: Maui Mountain Cruisers - Maui Hawaii
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Maui Mountain Cruisers
15 S Wakea Avenue Kahului, Maui, 96732-1303 Hawaii, U.S.A.
Phone:
808-871-6014
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Maui Mountain Cruisers Are Unethical, Irresponsible, And Unreasonable. Stay Away! Maui Mountain Cruisers Maui Hawaii
I heard from another passenger on our cruise that biking down Haleakala Mountain in Maui was a great experience.
The first sign of trouble was when we got onto to buses that would take us to the top of the mountain. We were forced to change busses a total of three times because of disorganization of the company.
We then sat through a 45 minutes drive while the tour guide complained about how expensive it is to live in Hawaii and we must give a mandatory 20% tip to both him and the driver of the van. Totaling 40% in all. I just laughed because it cost me $200.00 for both my husband and myself to bike down the mountain and now the guy is telling me that I MUST give him another $80.00. Nearly, the cost of an additional person? Yeah right.
When we got to the top of the mountain we should have had at least one hour to look at the crater and do some gift shopping. We were told, hurry up, the entire time even as we used the restrooms. We were there a total of 15 minutes.
The tour guide not only refused to give me the rain suit that was promised by the company in the correct size he also give me a broken helmet and bike. My bikes handle bars we broken and the seat was also broken causing me to nearly fall off of the bike several times during the ride. When I requested a different bike I was told there were no others even though I could plainly see them in the back of the truck. I told the instructor that I would like a different bike because I felt that this one was dangerous and he told me if I did not like the bike I could ride in the van the rest of the way down without a refund of my payment.
This tour guide yelled at several of the girls as they rode down the hill, myself not included, stated that they, were too slow, needed to catch up, and he would, give you once more chance then you will have to ride in the back of the van the rest of the way. He told us to shut-up and Suck it up on several occasions. He even yelled at a nearly 70 year old man whom was having a hard time seeing the rode in the pouring rain and fog implying that, this ride is not for senior citizens. He was in such a hurry that the ride that should have taken two hours only lasted half the time.
I was so horrified by the individual I begged my husband to end the tour and take me back to the boat. The tour guide was so degrading condescending, and humiliating I was nearly driven to tears. My husband told me he could not do anything because we were at the top of a mountain, in a forest and he would not get us out of there. We were then told to break it up, as I was separated from my husband because the guide could clearly see that I was upset.
Even though we were promised with our reservations, no where on the tour were we allowed to stop for water, take pictures, or even rest as the drill sergeant tour guide made us all feel two inches tall.
When we got to the office our entire tour group complained to the manger and we were still asked to pay. I then asked to please find me another ride back to town because I did not wish to be treated so disrespectfully any longer. I was denied that as well.
This experience ruined my entire trip. I would strongly, strongly, advise anyone not to take Maui Mountain Cruises. There are several other bicycle tour/cruise companies that others on our boat took and had a great time.
I have posted some links to some more reputable companies below.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitor's name
.
California, California
U.S.A.
The first sign of trouble was when we got onto to buses that would take us to the top of the mountain. We were forced to change busses a total of three times because of disorganization of the company.
We then sat through a 45 minutes drive while the tour guide complained about how expensive it is to live in Hawaii and we must give a mandatory 20% tip to both him and the driver of the van. Totaling 40% in all. I just laughed because it cost me $200.00 for both my husband and myself to bike down the mountain and now the guy is telling me that I MUST give him another $80.00. Nearly, the cost of an additional person? Yeah right.
When we got to the top of the mountain we should have had at least one hour to look at the crater and do some gift shopping. We were told, hurry up, the entire time even as we used the restrooms. We were there a total of 15 minutes.
The tour guide not only refused to give me the rain suit that was promised by the company in the correct size he also give me a broken helmet and bike. My bikes handle bars we broken and the seat was also broken causing me to nearly fall off of the bike several times during the ride. When I requested a different bike I was told there were no others even though I could plainly see them in the back of the truck. I told the instructor that I would like a different bike because I felt that this one was dangerous and he told me if I did not like the bike I could ride in the van the rest of the way down without a refund of my payment.
This tour guide yelled at several of the girls as they rode down the hill, myself not included, stated that they, were too slow, needed to catch up, and he would, give you once more chance then you will have to ride in the back of the van the rest of the way. He told us to shut-up and Suck it up on several occasions. He even yelled at a nearly 70 year old man whom was having a hard time seeing the rode in the pouring rain and fog implying that, this ride is not for senior citizens. He was in such a hurry that the ride that should have taken two hours only lasted half the time.
I was so horrified by the individual I begged my husband to end the tour and take me back to the boat. The tour guide was so degrading condescending, and humiliating I was nearly driven to tears. My husband told me he could not do anything because we were at the top of a mountain, in a forest and he would not get us out of there. We were then told to break it up, as I was separated from my husband because the guide could clearly see that I was upset.
Even though we were promised with our reservations, no where on the tour were we allowed to stop for water, take pictures, or even rest as the drill sergeant tour guide made us all feel two inches tall.
When we got to the office our entire tour group complained to the manger and we were still asked to pay. I then asked to please find me another ride back to town because I did not wish to be treated so disrespectfully any longer. I was denied that as well.
This experience ruined my entire trip. I would strongly, strongly, advise anyone not to take Maui Mountain Cruises. There are several other bicycle tour/cruise companies that others on our boat took and had a great time.
I have posted some links to some more reputable companies below.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitor's name
.
California, California
U.S.A.
1 Updates & Rebuttals
Hawaii Resident
Honolulu,Hawaii,
U.S.A.
Update: Suspension of Downhill Bike Tours from Haleakala National Park, Oct 2007
#2Consumer Comment
Fri, November 09, 2007
I am sorry to hear of your bad experience. I am hoping this incident will not discourge you from visiting our islands in the future. Currently, downhill bike tours from Haleakala National Park have been temporarily halted while studies are done on whether the tours can operate safely at the park. This follows a recent fatal crash involving a bicyclist on a tour. The fatality was the third in a year. Below is an article that appeared in the October 2007 issue of the Maui News: SUSPENSION OF DOWNHILL BIKE TOURS A TOUGH BLOW FOR MANY Maui News October 2007 PAIA Maui At least one downhill bicycle tour company is laying off all of its employees because of Haleakala National Park's decision to suspend the commercial tours at the park. Cruiser Phil's Volcano Riders has laid off its 17 employees, said Cynthia Feliciano, who runs the company with her husband, Phil. Unlike other downhill tour companies, which will start their tours outside the park or at different locations, Cruiser Phil's will not be doing any abbreviated or new tours. "We are holding off until we can really make sure we are the safest tour," Feliciano told the Maui News Tuesday. Beginning yesterday, commercial downhill bicycle tours were barred from using the park for at least 60 days for a "safety stand-down" ordered by park Superintendent Marilyn Parris while studies are done on whether the tours can operate safely at the park. Parris gave the companies notice last week, saying it was the "next prudent" step following a fatal crash last month involving a bicyclist on a tour. The fatality was the third in a year. Seven commercial bicycle tour companies had permits to conduct bike tours at the park. Two of those companies, Haleakala Bike Co. and Maui Sunriders Bike Co., also have permits to carry passengers through the park in their vehicles and will still conduct van tours in the park beginning their bike rides outside the park boundaries, company officials said on Tuesday. RESERVATIONS CANCELED Five other companies, Maui Mountain Cruisers, Maui Downhill Bicycle Tours, Cruiser Phil's Volcano Riders, Mountain Riders and Bike It Maui No Ka Oi, have hired Wailuku attorney James Fosbinder to analyze what has been happening at the park. The companies make up Maui Bicycle Tours Association. All the bicycle tour companies have about a month to provide input on the situation to parks officials.
