- Report: #1190076
Complaint Review: Mayan Bay Vacations - Cancun, Quintana Roo Nationwide
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Author Confirmed
Why?
Mayan Bay Vacations
Av Bonampak #45, PH 5 Cancun, Quintana Roo, Nationwide, Mexico
Phone:
888-435-8428
Web:
www.mayanbay.com
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Mayan Bay Vacations Carribean Sun Trips FRAUDULENT; Bought a vacation package but after 9 months still won't take my booking Cancun, Quintana Roo MEXICO
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I purchased this vacation package on February 13, 2014. My very first question when I answered this unsolicited phone call was, is this one of those time sharing deals where you have to sit through a sales pitch, and I was told no, and was assured it was not.
This never ever came up again in the almost 9 months since where I have been trying to book.
This package included one trip to Mexico, with an additional trip to either Mexico or Orlando. This package was for 5-star, all inclusive hotel of my choice (from 5 hotels on their website).
At no time was I told I could not take both trips at the same time, as these trips were 100% transferrable. I told him when I purchased that was my intent, was to make this a family vacation with my daughter and her husband and child, Children were free.
After months of fighting, I then demanded that they listen to the tape that was made when I bought this package. Then they finally said I could use both, but not at the same resort and wouldn't even put us close enough together, so that was not an option.
Since September I have now been trying just to book the one trip, and they still keep coming up with one excuse after another not to complete the booking.
They have repeatedly changed and added terms and conditions that I never agreed to at any time. I have my signed Certificate, which clearly outlines what I agreed to.
Their latest one is that I have to take this 90 minute tour, and I said no, that was never part of the deal. Once again, they said they had to listen to my tape, and said they would get back to me the next day, and that was weeks ago.
I have asked for a copy of my tape, as they keep using this as an excuse to delay booking.
Pamela must be a very frail person, as her excuse is always that she has been away sick. In fact, she is away again sick now, according to Financial Services. She is the only Reservations person apparently. I will be asking Human Resources if they can confirm all these dates that I have that she had been away sick.
I was told in the spring that I had to wait until September to book, so I tried again beginning of September, and have been fighting with them ever since.
I requested a full refund several times, was told to fill out formal paperwork, which I did, then was told they do not offer refunds.
So I said fine, I will take your tour. I told him I would love to share with my fellow travellers my experience trying to book my vacation.
Now I am getting no responses to messages again. Now I have no choice but to file reports wherever I can, and try to take legal action.
