About one year ago we purchased "fractional ownership" with the Mayan Palace. We recently found out it is now called Vida vacation club. We were lied to for 5 or 6 hours and we unfortunately believed what we were being told. We have now tried to use it for one year and it is terrible.

You can never get in when you want to. You cant ever exchange to the places you want to go. You cannot rent out the weeks like they tell you. We may have made our mistake but we don't want anyone else to. I ask that you reply to this post if you have been ripped off.

I would love to brainstorm ways to stop this fraud. We were told this was a good investment and IT IS NOT.

Click Here to read other Ripoff Reports on Mayan Palace

7 Updates & Rebuttals

AlanM68

Hayward ,
California,

Mayan Palace Timeshare Scam

#2Consumer Comment

Tue, December 31, 2013

The sales tactics are the same for everyone at the Mayan Palace timeshare resorts. Hard sell, disrespectful when you say no, broken promises. DO NOT think for one moment that you have an upper hand...these are professional con artists highly trained to take your money. You have no chance of ever seeing your money again or receiving anything close to the value you were promised. Assume that everything posted by Grupo Mayan and its affiliates is a lie or a scam. Never do business with this company; never buy a mayan palace timeshare scam

RoseW

Phoenix,
Arizona,

Mayan Palace Timeshare Scam

#3Consumer Suggestion

Wed, April 10, 2013

On every bad review there's a "customer support representative" that apologizes. Shortly after the bad reviewer "rescinds any bad words" and all of their issues are magically resolved. So, are they paying people off to stop telling people how bad they are, and if that's the case wouldn't it make sense that they're paying people to write "good" reviews? This place is too sketchy-no matter how good the deal is. I'll stay away. This is a good article from Mexican Timeshare Solutions on how most of the Mayan Palace Timeshare scams are being committed lately:

http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/

Lock

Nelson,
British Columbia,
Canada

Problems have been satisfactorily resolved

#4Author of original report

Wed, December 21, 2011

We have now been in contact with a representative from Vida Vacation Club. They have helped us understand our problems and all issues have been satisfactorily resolved.

Lock

Grupo Mayan

Mexico

Please call us!

#5UPDATE Employee

Mon, December 05, 2011

Dear "Lock":

We check that account on a daily basis and we have not received any messages describing a case like yours. We must be having a problem receiving your emails as we have used this address successfully to communicate with many other clients and members. There are many posts that attest this.

Could you then please give us a call? Our telephone number is 1-800-292-9446. We are offering genuine assistance and we would like to be able to provide you personalized service.

We are committed to making your vacations memorable, as we are focused on customer satisfaction.

We look forward to achieving contact with you.

Sincerely,
Aln Gines
Customer Support Representative.

Lock

Nelson,
British Columbia,
Canada

No help

#6Author of original report

Sat, December 03, 2011

I did email a few days ago and of course nobody replied to my email. If you are offering help then please reply to my emails.

Grupo Mayan

Mexico

Allow us to help you

#7UPDATE Employee

Mon, November 28, 2011

Dear Lock:

We have received a notice about your post.

We would very much like to provide you personalized assistance. However, we are unable to identify you without receiving your contracts information. Allow us to help you, as resolution is best handled among us.

Please contact us through the proper communication channels to continue this dialog. You can reach out to us by email at [email protected] or by calling us at 1-800-292-9446.

We truly appreciate your time and we hope to be given the opportunity to provide you vacation services at the most spectacular resorts in Mexico.

Sincerely,
Aln Gines
Customer Support Representative.

Grupo Mayan

Mexico

Allow us to help you

#8UPDATE Employee

Mon, November 28, 2011

Dear Lock:

We have received a notice about your post.

We would very much like to provide you personalized assistance. However, we are unable to identify you without receiving your contracts information. Allow us to help you, as resolution is best handled among us.

Please contact us to the proper communication channels to continue this dialog. You can contact us by email at [email protected] or by calling us at 1-800-292-9446.

We truly appreciate your time and we hope to be given the opportunity to provide you vacation services at the most spectacular resorts in Mexico.

Sincerely,
Aln Gines
Customer Support Representative.