- Report: #503791
Complaint Review: Mayflower Moving & Storage - Santa Clara California
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Mayflower Moving & Storage
3250 Victor St #a Santa Clara, 95054 California, United States of America
Phone:
8004059036
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Mayflower Moving & Storage, Mayflower Moving and Storage, Mayflower gave good estimate of $475.00 for very small move, including free use of pads and wardrobe boxes. Movers billed me $1,499. $800.00 for "materials" - 12 boxes, tape & few sheets of paper. Santa Clara, California
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Needed to move my 93-year-old fixed-income dad from one facility to another, very small 2-room move, approx. 2 miles away. Used online request for quotes, Mayflower Moving and Storage came in with lowest quote of $475.00 which included free use of pads and wardrobe boxes. I verified that charges for gas was only from pickup to dropoff locations and explained I had need of only a few boxes, almost everything was prepacked.
Because of the low quote and well-known company name, I selected the Mayflower group. The movers arrived on time and began packing, but much to my consternation, began wrapping old furniture in plastic. I asked where the free pads were. They just shrugged and indicated they didn't have any. I told them to not use anything then if they didn't have free pads.
Despite showing them that only a few items needed to be boxed, the movers put the self-packed boxes into big Mayflower boxes, then surrounded boxes with huge amounts of tape, completely beyond what was needed. Photo is of their over-taped box filled with our already packed boxes. I emptied the wardrobe boxes at location and sent them back with the movers, but later found out I had been charged as if I had kept them.
The bill presented me after moving showed same amount as estimate for the movers and truck, but was completely outrageous for materials and gas. I was charged $98.00 for approx. 2 mile distance. Worst overcharge was for materials: approximately $800.00 for a dozen medium to large sized boxes, few rolls of tape and few dozen sheets of brown paper. Total was $1,499.00 - waaaaay over $475.00 estimate.
I contacted the company several times asking for an explanation of the charges for materials, and even got them to admit I had been charged for the free items. But never received a response back when I asked for a refund for excess materials charges.
1 Updates & Rebuttals
Natalie
Los Angeles,California,
USA
Lawsuit possiblities
#2Consumer Suggestion
Mon, October 05, 2009
Hi Carol.
After reading your complaint against Mayflower Moving, I got in touch with an attorney friend of mine. He is currently looking into a potential law suit against the company. Would you by any chance be interested in pursuing such a law suit?
