- Report: #913852
Complaint Review: Mazda North American Operations - Irvine California
Reported By:
ancora -
Oceanside, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Mazda North American Operations
1444 McGaw Avenue Irvine, 92614 California, United States of America
Phone:
949-852-8898
Web:
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Mazda North American Operations Mazda sold vehicles with defective parts and the consumer has to pay for it. Irvine, California
*Consumer Comment: Did you purchase an extended warranty?
*Author of original report: Extended warranty irrelevant.
*Consumer Comment: Is it your contention that Mazda's service bulletin somehow...
*Consumer Comment: Thanks for clarifying
*Author of original report: Mazda North American Operations
*Consumer Comment: All of team rebutts are out of warranty
Have a 2007 Mazda 5, with 34,000 miles purchased new. The purge solenoid valve failed and Mazda refused to cover the part under warranty even though Mazda Service Bulletin #01-003/09 states, " The purge solenoid valve manufacturing process has been changed to eliminate this concern." Ergo, Mazda sold a vehicle with a defective part and the consumer has to pay for their mistake. In my case, the Mazda "mistake" cost me $280.43.
6 Updates & Rebuttals
The Outlaw Josey Wales
Golden Meadow,United States of America
ancora
Oceanside,California,
United States of America
Mazda North American Operations
#3Author of original report
Thu, July 19, 2012
Mazda in it's own bulletin admits the part was defective. Mazda's lack of quality control is the fault of the consumer? I think not.
coast
USAThanks for clarifying
#4Consumer Comment
Thu, July 19, 2012
Ohh, OK. Now I have a better understanding of the message you were attempting to convey. When you wrote, "Mazda refused to cover the part under warranty", your actual complaint was that Mazda was unwilling to offer a free repair on an out-of-warranty product. Thanks for clarifying.
Ken
Colorado,USA
Is it your contention that Mazda's service bulletin somehow...
#5Consumer Comment
Wed, July 18, 2012
oblligated them to replace yours, no matter how many miles or years on your car?
The statement does NOT agree to replace the parts at ANY interval or time it might fail.
Pretty liberal interpretain of how these things work.. get over it.
"Extended warranty irrelevant.
AUTHOR: ancora - Oceanside (United States of America)
SUBMITTED: Wednesday, July 18, 2012POSTED: Wednesday, July 18, 2012
I did not have the extended warranty which is irrelevant, as in Mazda's own words from Service Bulletin #01-003/09, "The purge solenoid valve manufacturing process has been changed to eliminate this problem." That statement admits that the part was faulty and the manufacturing process had to be changed."
ancora
Oceanside,California,
United States of America
Extended warranty irrelevant.
#6Author of original report
Wed, July 18, 2012
I did not have the extended warranty which is irrelevant, as in Mazda's own words from Service Bulletin #01-003/09, "The purge solenoid valve manufacturing process has been changed to eliminate this problem." That statement admits that the part was faulty and the manufacturing process had to be changed.
coast
USADid you purchase an extended warranty?
#7Consumer Comment
Wed, July 18, 2012
"Mazda refused to cover the part under warranty"
That's because the vehicle is no longer under warranty. The 36 month/36,000 mile warranty expired two years ago. Apparently you thought it was still under warranty because it has 34,000 miles. Did you purchase an extended warranty that you didn't mention in your report?
