- Report: #1460370
Complaint Review: MB Collection - Boca Raton Florida
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MB Collection
2550 NW 1st Ave Boca Raton, 33431 Florida, United States
Phone:
5613325531
Web:
miamibeachcollection.com
Categories:
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MB Collection Miami Beach Collection, INC Miami Beach Collection Boca Fraudulent advertisement. Vehicle delivered was not the vehicle described and pictured on company website. Boca Raton Florida
Purchased used car from dealership via the internet. Car delivered to us was not the same high quality car dealer had advertised. We have been searching on-line for a used VW Beetle convertible. On 08/15/2018 we found the subject vehicle on the dealer's--MB Collection at 2550 NW 1ST Ave Boca Raaton, FL--eBay account ("mbcollectionboca"). Photos and description (on their eBay account and their website http://www.miamibeachcollection.com) portrayed a "SUPER clean...garage-kept car in outstanding condition".
On 08/16/2018 we agreed to purchase at the full asking price of $8,600 plus $199 dealer fee. The salesman-Bryan Crisp-stated if we bought vehicle that day he would waive the transportation fee. He had us wire the funds from our bank to the dealership bank. The car was delivered to us in Columbus, Ohio, on Friday, 08/24/2018 by AW Transport of Central Ohio.
The vehicle we received was NOT the same quality vehicle we thought we were purchasing. Undisputed facts: it is a 2008 VW Beetle convertible, the VIN matches the advertised vehicle as well as the mileage shown on the photo of the odometer displayed on eBay and dealer's website. However, the dealer had misrepresented the vehicle as "stunning", in "outstanding condition" when in reality the car is in very poor condition with numerous broken components.
The dealership and the salesman have numerous very similar complaints against them on several Internet complaint / review websites in addition to the BBB Boca Raton, Florida, "F" rating. We have since discovered—by looking at the Information / Details of pertinent photos that we downloaded from their website—that the dealership substitutes photos of a "cream-puff” car of that particular model that they had in the past for photos of the actual car when the latter is a junker.
The photos of the junker we received are dated 05/31/18, the same date of another car that is currently on their website marked SOLD. We have been able to determine by looking at the background and other details in the photos that the photos of the cream-puff (marked SOLD) and our junker are the same vehicle. Another "dead giveaway” is that the dealership did not acquire our junker until mid-July 2018; again, the photos of the car that we purportedly were purchasing were dated 05/31/18, roughly six weeks before the dealership even had the car.
As another example of the scam, the dealership—as of 09/07/18–has three green (color "Gecko Green”) used Beetle convertibles on its website. We downloaded several photos of each car and found they were all taken at precisely the same time on 05/01/2017. Furthermore, two of the cars were 2008 model year, the other is a 2007 model year.
To repeat, they are all photos of just one car that that the dealership "recycles” with the intent to deceive buyers into believing they will be getting a cream-puff when in reality they will be sent a car that is mechanically and in appearance the complete opposite of a cream-puff. We have texted salesman, called and written a complaint letter to the president, all with no response. Filed complaints with FTC, Internet Complaint Center (IC-3), Florida Attorney General, Ohio Attorney General, Florida Department of Highway Safety and Motor Vehicles, Florida Department of Agriculture and Consumer Affairs, Palm Beach County Division of Consumer Affairs.
