Dorcas
HOUSTON,#2Consumer Suggestion
Wed, August 22, 2007
Paula, God is on your side, even though it doesn't seem like it now. From what I understand you began to have difficulty paying your bills. You called them to settle the account so you would NOT owe them any more. That would reduce your out going money, and keep your credit from going bad with MBNA at least. I know at the time they took out the money did hurt you financially for the week, but you are out of the situation with them. They were wrong for taking the money out without confirming, but that is done and it is nothing you can do about it. But think of it this way, you are now thru with them and your debt is settled, and paid off. You don't have that credit card bill any more and they will close the account, that's one less bill to pay in your time of need. I also have an MBNA now Bank of America, company I would recommend going online to bbb.org and file a complaint against them for bad business.
Paula
Houston,#3Author of original report
Wed, August 15, 2007
None of that stuff worked. I could not get my money back. My advice is just dont deal with them because that is ridiculous. Stealing is stealing no matter the circumstances.
Paula
Houston,#4Author of original report
Fri, February 17, 2006
I just wanted to add more info to get people to better understand the exact nature of this incident. Obviously the account is past due because of circumstances I cannot control right not. They called me Camielle Smith was the name... with an offer of a settlement what was a little less than half of what i owe them. I tell Camille that it sounds ok and all, but i am not sure that i can go throught with it and that i need her to call me back at the latest possible date to confirm that if i dont confirm then i dont want to go throught with it. Needless to say she had my bank account number and asked me if i was correct and i said yes. And she agreed to call me back on the stated date. I missed her call, but thought nothing of it because 1)i told her that if i didnt confirm then no deal 2) her message was something like... trying to reach you call me back asap. Well i decide to check my bank account balance and notice that the amount that was discussed but NEVER confirmed was gone from my account. So i furiously call the number that camille gave me and talk to so broad who tells me that i authorized it. uhm HELLO why would i be calling in a furious rage if that were the case.. anyway. i talk to this lady and she keeps telling me a bunch of nonesense and i ask her where is camille. she tells me shes not in and i tell to let me know when she is at work so i cant talk to her personally. she puts me on hold and the next person on the phone is some manager person. and this b**** gets on the phone with the same s**t.. "well if you were a company would and we owed you money would you give it back" YES if you didnt authorize it, you just stole money from me. "well the payment went through so you must have some moeny" And just because i have some money that means its for you I have more pressing things to do with my money like EAT and have a place to live. she goes on with a bunch of bullshit and makes it a point to say all this crap about bad debt write off blah blah blah... oh and there is NO WAY we can give your money back because you owe us. I mean this is ridiculous... Yes I owe you, but that gives you permission to STEAL FROM ME!!!! well by this time i am so furious and crying and cant breath etc, etc, i just end the call. Just discussing this is making it hard to breath.. Anyway thats my story. They are animals vicious lying animals with computer chips for a brain and a heart. BEWARE!