Complaint Review: McAfee Anti Virus - BELFAIR Washington

I was double billed by McAffee and it was my error.  I went to my MCAffee Account and handled it very quickly by using their instant messanger.  I got an account rep within minutes, and it took about 5 minutes to resolve. They credited by Visa card.

A phone call would have taken much longer.  I belive the wait was something like 30 minutes.

Thanks Robert, it has been a bit of a nightmare Its in the banks hands right now but good advise. Its just that I have put so much time on this already and the stress is burdensome What gets me as that I was never served a change of policy, so wasnt expecting any of this and I always renew at the sale prices but I will be changing antivirus programs after this is over. Simply dont need this kind of aggregation.

How are things in NY? Originally from there but dont miss that crazy weather Thanks for the advise and help.

I've used McAfee for years and several times they have performed the "auto-renewal" even though I had told them NO AUTO-RENEWAL.  I have been able to have them reverse the charge with ONE telephone call to their customer service.

I suggest you telephone their customer service rather than use email.

Here's another tip:  IF you let your subscription EXPIRE, they will send you an email with an offer to renew at $49 instead of the regular, higher price.  I've taken advantage of this for the last 3 years.

I don't like their renewal policies but I do like their security suite.

I have the antivirus program and NO, I did not set any auto renewal If that was done, it was done by McAfee and not me and I asked for no such a thing.

I am certainly NOT going to give anybody $80.00 for something I did not order, period!

Furthermore I just went over to my account and there is no field for the auto renewal that you have mentioned.

In the past, McAfee has always sent emails to renew at a sale price. I was served no change of policy terms and there isnt even a place to select an auto-renewal on this format.

Yes, McAfee took funds from my account without my authorization to do so and yes that is illegal and no, Im not going to let them get away with it.

After several emails to McAfee regarding this issue, this is the only response I have received I also have proof of the emails sent by your auto-bots

Thank you for contacting McAfee Consumer Support.

We have recently opened a Service Request for support based on the information you provided us at our support website. Below you will find the details of this request for your reference.

This has also been turned over to the issuing bank as evidence of my numerous efforts of trying to contact McAfee regarding this issue, yet McAfee refused to respond to my numerous request of the unauthorized charge.

Certainly not good business ethics from the way I see it

I have the antivirus program and NO, I did not set any auto renewal If that was done, it was done by McAfee and not me and I asked for no such a thing.

I am certainly NOT going to give anybody $80.00 for something I did not order, period!

Furthermore I just went over to my account and there is no field for the auto renewal that you have mentioned.

In the past, McAfee has always sent emails to renew at a sale price. I was served no change of policy terms and there isnt even a place to select an auto-renewal on this format.

Yes, McAfee took funds from my account without my authorization to do so and yes that is illegal and no, Im not going to let them get away with it.

After several emails to McAfee regarding this issue, this is the only response I have received I also have proof of the emails sent by your auto-bots

Thank you for contacting McAfee Consumer Support.

We have recently opened a Service Request for support based on the information you provided us at our support website. Below you will find the details of this request for your reference.

This has also been turned over to the issuing bank as evidence of my numerous efforts of trying to contact McAfee regarding this issue, yet McAfee refused to respond to my numerous request of the unauthorized charge.

This has caused me much time and stress trying gain back my funds and it took to this point to get a reply and I get a response on how to make sure my card is active and an auto renewal feature that does not exist and that you dont refund business renewals for funds that were wrongfully took. Certainly not good business ethics from the way I see it

Boy you sure throw that term around a lot.

If you will go in to your mcAfee software and check this setting:

1. Go to MyAccount and you will see your product and the expiration date.
2. On Billing Info, click on the Edit link and make sure your credit card information is complete and current.
3. Make sure to activate auto-renewal: On the left hand side, click on Auto-Renewal-Setup and follow the instructions. Before your subscription expires, McAfee will renew it and send you an email to notify you.