- Report: #11168
Complaint Review: MCI WorldCom Wirless - New York New York
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Author Not Confirmed
Why?
MCI WorldCom Wirless
P.O Box 5211 New York, 10087-5211 New York, U.S.A.
Phone:
1 (866) 877-3186/ 1(800)
Web:
N/A
Categories:
Business Rating:
(0)
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MCI WorldCom Wireless Terrible Customer Service and Account Management
I signed up with WorldCom Wireless in May 00 with a one year obligation. I called on 24 Aug 01 to pay the balance of my bill, which I did. The very same day I looked into another cellular phone service because I wasn't satisfied with the service that I was getting with WorldCom Wireless. I called on the 27 Aug 01 to cancel my service and the customer service representative took all of the information for my account and assured me that my account would be cancelled as of that day. I later received statements for payment due. I called on 4 separate occassions to straighten out this matter and was told that the systems were down and to call again. After finally getting through on a day when the systems were up, I was told that my account was not cancelled on 27 Aug and that I was responsible for the balance due (now 12 Nov 01). I asked to speak with a manager who called me back the next day to tell me the same thing. She stated that since their systems were down when I called there was no way to cancel and until they were functional I would still be charged, regardless of my efforts to cancel. I found this individual (Lisa) who would not give her last name to be very rude and totally lacking all customer service skills. I have since reported them to the Better Business Bureau and have not yet paid the bill. I feel that I should not be held responsible for the inadequecy of their equipment. I honored my contract and paid them on time (whenever I could get a correct statement). I have spent 30 to 40 minutes at a time on the phone holding to pay bills or get an accurate account balance. This is bad business. I will never do business with these folks again nor will I recommend anyone do business with them.
