Complaint Review: MCI - Houston Texas

I received my phone thru a promotional deal that MCI was advertising. I ordered my cellular service over the phone. BIG MISTAKE. I clearly told the customer service representative what plan I wanted and with no current problem placed my order. Well, about three weeks later they sent me the phone and I activated it right away. Then, two months pass by and they finally send the bill for the phone itself.

The bill for the phone is correct so I pay it but it doesn't include airtime charges. So expecting a bill for airtime charges anyday, I do not receive one until nine months later. Now, before this I am receiving letters saying there was a great demand for the phone I purchased and MCI was having billing problems. I was to be billed shortly.

Well, when my first bill came in it was mind blowing. It was so high I had to get in touch with these people right away. I should say try to get in touch with these people. Just trying to get a hold of someone at MCI is a job in itself. I was either on hold for thirty minutes to an hour before I ran out of patience or got an automated voice message saying all reps. are busy please try your call back later. Then being hung up on.

If the total of my bill wasn't bad enough there was a note inside saying that this was the first of three bills. Please do not pay this one. I cannot tell you how many times I tryed calling these people.

Finally, about ten different phone numbers later (no lie) and ten different employees of MCI Worldcom Wireless I get a hold of the right person. They tell me all this time I have been billed under a plan that gives me 180 minutes a month.

Clearly this is not the plan I told customer service I wanted. So all this time thinking there was no problems, I was billed for every single minute after 180 minutes. Asking the customer rep. to take care of this problem I told her I would pay the bill as soon as this situation was taken care of.

Well, needless to say it never got taken care of. The bills steadily coming in one higher than the other and still with that same note inside saying to please not pay this bill, this is the first of three bills.

The next time I got a chance to speak to a customer representative I told them to cancel my service when the year contract was up (because I didn't want to get billed a disconnection fee) and that I would try solving the problem in a different way. Like writing to one of the six addresses I've been given an option of writing to. So she said she was going to cancel it and wrote a note in her computer saying I had called to cancel. I didn't take any chances so a couple of days later for the final and last time I have been able to speak to a customer service agent, he verified that my service is to be cancelled.

Till this day I still try to get a hold of that right employee that I need to talk to at MCI Worldcom Wireless. I just can't wait on the phone more than an hour a day everyday. So my cell phone service has been cancelled for quite a while now, at least six months, and to show you how up to speed MCI really is, this is what they said to me in a letter I received from them TWO weeks ago.

All of our attempts to resolve this matter in a mutually acceptable manner has apparently failed. My SERVICE NOW has been TEMPORARILY SUSPENDED and will be CANCELLED if they do not receive a call or payment in the next ten days. (no lie)