- Report: #59931
Complaint Review: MCI - Internet
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MCI
www.mci.com Internet, U.S.A.
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MCI Ripoff They keep billing me for service I no longer have False incentives will not cancel service without headaches irritating telemarketers Nationwide Internet
After hearing 100 free minutes long distance, free Blockbuster movies, I sign up with MCI. I never recieved any of the last mentioned. I will tell you what I did recieve.
Instead I get a nice random phone call charge on my local phone bill(10-10-200 - sound familiar?) for 108 bucks that was supposed to be 5 cents a minute. When I called MCI customer service, they said they could only credit me 88 dollars on that call. This still leaves me paying 20 dollars on a call that was supposed to be $3.35.
They also deleted the records on the call after crediting my local phone company the 88 dollers so they couldn't give me any more information on it. Then when I go to have service with them shut off, they will not cancel it even after my local phone company faxs them 3 notices and I finally have to threaten to call the FCC. Then they keep billing me for service I no longer have after repeatedley calling them to have service shut off and now it will take 3 monthes to get thay money back from them.
Whatever. It is a headache having phone service through them. I would not recommend it.
Greta
craig, Colorado
U.S.A.
Instead I get a nice random phone call charge on my local phone bill(10-10-200 - sound familiar?) for 108 bucks that was supposed to be 5 cents a minute. When I called MCI customer service, they said they could only credit me 88 dollars on that call. This still leaves me paying 20 dollars on a call that was supposed to be $3.35.
They also deleted the records on the call after crediting my local phone company the 88 dollers so they couldn't give me any more information on it. Then when I go to have service with them shut off, they will not cancel it even after my local phone company faxs them 3 notices and I finally have to threaten to call the FCC. Then they keep billing me for service I no longer have after repeatedley calling them to have service shut off and now it will take 3 monthes to get thay money back from them.
Whatever. It is a headache having phone service through them. I would not recommend it.
Greta
craig, Colorado
U.S.A.
1 Updates & Rebuttals
Mary
Erlanger,Kentucky,
U.S.A.
I had a similar experience
#2Consumer Comment
Sat, June 21, 2003
I, too joined an MCI long distance plan, and so did a good friend of mine at the same time. We received air mileage points, but were not told that we would be CHARGED for them! Further, I received a monthly bill, even though I was not told about this. I never used the service, but during the time that it took to get them out of my hair, the "BILL' kept adding up! This of course consisted of the accumulation of monthly charges plus a late fee! Finally, I was able to get the charges dropped and the account closed, but they have the balls to keep mailing me as if I was their favored customer!
