- Report: #878650
Complaint Review: MediaCom Cable Quad Cities - moline Illinois
Reported By:
carrie -
east moline, Illinois, United States of America
Submitted:
Updated:
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MediaCom Cable Quad Cities
moline, 61265 Illinois, United States of America
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MediaCom Cable Quad Cities Will not honor price contract (after 3 months), but holding me to yearly contract time frame moline , Illinois
I initially had a one year price and service contract with Mediacom cable that was honored. When my service and price agreement term ended, I called to cancel my service since I was going to go with another local cable/satalite company. I was told by the Mediacom representative, that if I would agree to a 2 year service contract, Mediacom would offer me the same exact price contract for all the same programming that I was currently receiving, for the term of my service contract. I agreed and "signed" up for another 2 years. After approximately 3 months, I noticed that suddenly I had lost quite a bit of my "family & children" programming channels.....the channels that basically are the reason I even have cable. I called Mediacom initially to report the problem as I thought it was a reception or box problem. I was informed by the Mediacom representative that the "cable programming package" that I had, was no longer available and that they were "billing the channels differently" now.
I ended up speaking with a supervior, who informed me that if I wanted to continue to receive the channel programming that I had always had, I would have to pay an additional $15 per month. Oh, it gets better.... I was also informed by the Mediacom representative supervisor that my 2 yr service contract was still in force, and they would hold me to it; but they didn't have to-and weren't going to- honor my price contract. I was told Mediacom is "free to increase the price" for the "premium add-on channels" at any time, as they claim my price contract is only guarenteed for the "basic minimum" programming. Now, it was made VERY clear by the representative that offered me the 2 yr price and service contract, that my service price was "locked in" for ALL my current programming channels for the entire service contract period. Mediacom supposedly records all service/price contract calls... isn't the purpose of such to confirm what a client/consumer was offered? The supervisor was rude and even at one point said " he didnt care" what I had been told when I agreed to sign up for another 2 yrs. Guess I should of taken the advise of everyone when they told me not to use this company...because they are right, I am sorry I did now. At the end of my service contract, I will be cancelling my programming with this company never to return!
I ended up speaking with a supervior, who informed me that if I wanted to continue to receive the channel programming that I had always had, I would have to pay an additional $15 per month. Oh, it gets better.... I was also informed by the Mediacom representative supervisor that my 2 yr service contract was still in force, and they would hold me to it; but they didn't have to-and weren't going to- honor my price contract. I was told Mediacom is "free to increase the price" for the "premium add-on channels" at any time, as they claim my price contract is only guarenteed for the "basic minimum" programming. Now, it was made VERY clear by the representative that offered me the 2 yr price and service contract, that my service price was "locked in" for ALL my current programming channels for the entire service contract period. Mediacom supposedly records all service/price contract calls... isn't the purpose of such to confirm what a client/consumer was offered? The supervisor was rude and even at one point said " he didnt care" what I had been told when I agreed to sign up for another 2 yrs. Guess I should of taken the advise of everyone when they told me not to use this company...because they are right, I am sorry I did now. At the end of my service contract, I will be cancelling my programming with this company never to return!
1 Updates & Rebuttals
Mediacom Support
Middletown,New York,
USA
Mediacom Support
#2UPDATE Employee
Sat, May 05, 2012
We did repackage the Digital Plus and Sports Pak tier into three Digital Tiers in most areas in October. If you were on that package before then you should have been grandfathered into the Digital Plus package. I would be more than happy to review your account and see what we can do for you. Please send me an email with your account number or phone number to [email protected] and I will do everything I can to make this right.
-James
Mediacom Social Media Team
