- Report: #745531
Complaint Review: Mediacom - Gulf Breeze Alabama
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Mediacom
1613 Nantahala Beach Rd Gulf Breeze, 32563 Alabama, United States of America
Phone:
800-418-8144
Web:
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Mediacom transferred to: Predatory charges Gulf Breeze, Alabama
I had internet only installed in my apartment while working at a temporary job. I had service for 3 months. I singed a contract but was not aware it was a 2 year obligation. The installer did not make this clear and I was unaware I had signed up for 2 years. I absolutely was not informed there would be a fee if terminated early. I moved back to GA from Atmore, AL where there is no Mediacom service available. When I turned in the equipment I was informed I had signed a 2 year contract. They called and when I returned the call-no one answered. So, I left a message re the contract but got no return call. I thought they had dropped the issue. Two months later I get a bill for $211 plus $40 service charge. I had no phone calls or bills prior to this. So, now I'm being charged an outrageous fee for no service provided, purged from their system and therefore can't deal with Mediacom and charged with a service fee w.o any opportunity to address this bill before being turned over to collection. This is sneaky and predatory plus deceptive by not offering any remedy before turning over to collection. I would not have a problem paying the regular charge for the 3 months insted of the discounted price which would be $40 instead of $20. I would owe $60 NOT $251.
I told them I was unemployed when I returned home and would definitely not have signed a long term contract. I have signed up with Charter cable 4 times and never had a problem when moving out of service areas.
I told them I was unemployed when I returned home and would definitely not have signed a long term contract. I have signed up with Charter cable 4 times and never had a problem when moving out of service areas.
1 Updates & Rebuttals
Mediacom Support
Middletown,New York,
USA
Mediacom Support
#2UPDATE Employee
Tue, June 28, 2011
I apologize for the frustrations. I would be happy to see if there is anything I can do to help in this matter. You can contact us at [email protected] or visit us on the forums: http://mediacomcable.com/CustomerSupport
We also do support via Twitter @MediacomSupport
Just send us a message and we will gather some account information and proceed from there.
I look forward to you assisting you,
Tom
Social Media Relations
Mediacom Communications
