Complaint Review: Meijer - westland Michigan

Here is a quote from the rebuttal to the scanning law scam Meijer is engaging in: "Michigan Pricing law exception Senate Bill 611 (also known as the Michigan Pricing Law) provides protection for a place of business by not allowing the business to lose money on any product it sells." First off anyone who has watched television, particularly School House Rock "I'm only a Bill", knows that a "Bill" is not a "Law". Laws are called Public Acts and the Pricing law is Public Act 449. Claiming that a Senate Bill is a Pricing Law shows a lack of education. Public Act 449, Chapter 445.353, Stamping or affixing total price of consumer item; exemptions; lists and signs for classes of items or individual items, item defined. ....... (4) The price and the name or description of a class of items or individual items not marked pursuant to subsection (3) shall be indicated by a clear, readable, and conspicuous sign in immediate conjunction with the area in which the unmarked item or class of items is displayed. For the purposes of Michigan Law affixing a sign to a shelf is affixing a price to an item. The Meijer employee who posted is actually spouting the Meijer illegal corporate position as explained to the employees by Meijer by their management. Meijer will actually hand out a copy of the scanning law with the legal definition of "affixing a price" deleted from the hand out. My understanding is that Michigan's Attorney General has been informed of this illegal practice many times by many different people, including me, and has not taken any action against Meijer at all. In my opinion the government of Michigan is engaging in a defacto conspiracy with Meijers to defraud consumers in Michigan. Link to Michigan Legislature Public Acts regarding Pricing: http://www.legislature.mi.gov/(S(0a0os355pvtphs45ato5tdqd))/mileg.aspx?page=getObject&objectName=mcl-Act-449-of-1976 I am not a Lawyer, just literate and capable of reading the Law for myself. I have taken classes in Government in College, required in Michigan for a degree. Also, I watched Saturday morning cartoons as a child so I know a Senate Bill is not a Public Act.

Many people do not understand that the while the Michigan scanning law is in place to protect the consumer it is not foolproof. The law states that the item must be stickered with the price that is in question. And yes not every item in the store is stickered, especially considering the state gives you 25 specific items and the company gets to choose 25 items that do not have to be stickered at all. Both of these lists are posted in the store. This does not mean a sale priced item is eligible for the reward because it is most likely a human error that there is a sign in the spot where the product was found. Or the sale ended and the sign was missed when the rest were taken down. These are construed as human errors not a "scanning error" this law was instituted years ago when systems were not as accurate, most systems have been updated yet there are still mistakes. Meijer is a company that will take care of the guest, usually giving a guest satisfaction reward if we make a mistake. But again a failure to understand this law makes people think that they get $5 on every mistake. The reward is the difference back plus 10 times the difference, a minimum of $1.00, a maximum of $5.00 per different upc. If you have 10 cans of tuna mismarked then you only get the reward on one of them not all. These are just some of things to be aware of as the consumer when you enter any store and have a problem. Also you need to stay calm with both the cashier and the team leader (or manager), getting angry and loud gets you nowhere, most people shut down when being yelled at, just as you would. Most people who do not work retail do not understand that it is all in the approach. Stay calm and people can relate to you!!!

Senate Bill 611 (also known as the Michigan Pricing Law) provides protection for a place of business by not allowing the business to lose money on any product it sells. So even though you may have paid 17 dollars for an item that was marked at 10 dollars, if the business paid 15 dollars for the item, that is all they are responsible for. This addition to the law protects bussiness from excessive loses due to simple human error. As for needing your licence to make the price adjustments; Meijer policy states that you must have a varifiable receipt, however, I will admit that it takes up to 30 min. for the receipts to make back into the computer system for the service desk. So since the receipt could not be varifed at the time, that is why they needed your ID number off your licence. If you ever have another problem at Meijer, simply as for the Store Director. The Store Directors will almost always compensate you in some way.

Same thing happened to me. The person at the Meijer "courtesy" desk gave me back the difference and said, "you're all set." I inquired about the $5.00 award but she refused to give me the $5.00 award, telling me she was sorry but she doesn't make the law. I asked to see the copy of the law, stating that I knew they had to reward/award the person overcharged 10 times the overcharged amount, up to $5.00. She gave me a framed copy of the law, but it was not the complete copy. Then I demanded to see a manager. At that time she told me she would give me a Meijer store card for $5.00, but not cash. I reported them to the Michigan Attorney general.