- Report: #1087314
Complaint Review: Meineke Car Care Centers - Humble Texas
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Meineke Car Care Centers
3515 FM 1960 East, Humble, TX 77338 Humble, 77346 Texas, USA
Phone:
281 852-8730
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Meineke Car Care Centers Poor Quality Repair and Poor Customer Service and Damage to My Vehicle Humble Texas
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I took my 2007 Chevy Tahoe in to Meineke on FM 1960 in Humble, Texas to be checked for an oil leak. I was told the leak was due to work valve cover gasket. I paid for them to perform the repair. I left the shop and within a mile the leak was much worse.
I went back to the Meineke for them to fix it. The manager, Randon, told me that leak was due to a defective dipstick not the valve cover gasket. (I later understood that the dipstick was damaged in the process of repairing the valve cover gasket). So now I have paid $200.00 for a repair that I didn't need. They told me they would to a temporary repair until the part came in. I left he shop and within 5 miles, the temporary repair failed.(By the way, the temporary repair was zip ties and jb weld on an oil leak.)
I then escalated the complaint to the owner "Kenny". He told me to have the vehicle towed to a Meineke location until and rent a car (both at my own expense.) Kenny said I would get a call when the part came in. Kenny seemed to be very unconcerned and did not take a personal interest in addressing my problem. I took my vehicle on Monday September 23, 2013. To date, as of September 25, 2013, I have not gotten an accurate status on when the part will arrive or a telephone call from Meineke. The only contact I have is when I call Meineke and they tell me to keep waiting on the part. My vehicle is now undrivable due to the oil leak based on their poor quality and I have no status on my vehicle repair due to their poor customer service.
1 Updates & Rebuttals
LEE
CONROE,Texas,
USA
NEW MANAGEMENT NEW OUTLLOK
#2UPDATE Employee ..inside information
Fri, April 15, 2016
I AM SO SORRY THAT YOU HAD THESE ISSUES WITH THIS STORE. I AM LEE AND I AM NOW HERE TO TAKE CARE OF ALL OF YOUR NEEDS. I WOULD LOVE FOR YOU TO GIVE US ANOTHER LOOK AND I BELIEVE ANYONE CAN MAKE A MISTAKE BUT HOW THEY TAKE CARE OF IT IS WHAT MATTERS. I STAND BEHIND OUR WORK AND WE HAVE GREAT TECHNICIANS NOW AND I MYSELF HAVE 23 YEARS EXPERIENCE SO ANYONE READING THIS WITH DOUBTS COME IN AND GIVE US A TRY I GUARANTEE YOU WILL NOT BE DISAPPOINTED! MENTION YOU SAW THIS HERE AND RECIEVE 10% OFF YOUR SERVICES FOR GIVING US A TRY.
