They do the job, as they subcontract work out; followup is hard; recommend paying them in parts as work is completed; they order way over the amount of roofing squares, of which I am stuck with, they charged the insurer; they talk one way, but seem to forget fast; write it down. the job and the costs; then keep a schedule of payments as the accounting is off at the shop. Do not hand over insurance checks with endorsement prior to any work. Keep it in your account, then piece meal it out to them as work performed.