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  • Report:  #373853

Complaint Review: Melaleuca - Idaho Falls Idaho

Reported By:
- Houston, Texas,
Submitted:
Updated:

Melaleuca
3910 S. Yellowstone Hwy. Idaho Falls, 83402 Idaho, U.S.A.
Phone:
800-7422444
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Melaleuca is full of crap. First of all the products aren't good. The clothes do not get cleaned all the way and the glass cleaner streaks until no tomorrow. The vitamins actually made me sleepy. The tub & tile is no match for 409 or scrubbing bubbles so they need to quit saying that.

They claim satisfaction guaranteed but they strong arm people to buy products every month, even if you don't need them. When you try to return the items you are charged their shipping costs plus your return shipping costs. Then the reps have an attitude that is out of this world. I would not recommend these products to anyone.

They claim that studies show that chemicals from other products are harmful but what their studies don't show is how much of the products are harmful. Sure, if you put me in a phone booth, close the door, and poor Clorox at the bottom everyday I am likely to have an illness resulting from this. But if I clean my home and wash my clothes once a week, their study does not show the effect of that. Scam, scam, scam!

Fed up w/ fake bs

Houston, Texas

U.S.A.


5 Updates & Rebuttals

Mike. R.

Banff,
Alberta,
Canada
Not crap, read your agreement and the labels.

#2Consumer Comment

Sun, November 30, 2008

As a very satisfied Melaleuca customer of eight years I must ask you IF you have taken the time to read the Melaleuca product instructions. They are not like other products, they are super concentrated and therefore IF you use them correctly the work great. My daughter used to much of the dishwashing liquid and she experienced streaking. When with my coaching she finally read the label and realized that you use only a fraction of what you need with other brands, she had fantastic results. The same is true for the window cleaner and other cleaning products. Yes you may find that bleach takes out stains a little better, but chlorine is highly toxic and the residue stays in your clothes and absorbs into your skin. Over time this accumulates in your liver and eventually causes all kinds of health concerns. Use 409 and bleach if you want, but as for my family and myself we will always use Melaleuca thank you. Also Melalueca doesn't "strong arm" anyone. You have a choice to be a preferred customer and purchase your products monthly, pay wholesale and reap all the other benefits the company offers. OR you can ( your choice ) be a direct customer and purchase only what you need, when you need it. Read the agreement. No scam here. Do your research and uncover the hundreds of consumer research documents and news reports of the thousands of unsafe chemicals being used in household products. Many untested for human safety and many proven carcinogens. Myself, my family, friends and a few million other long term Melaleuca customers have found the company and it's products to be peerless. Not perfect perhaps but as good as it gets. So what then is your real problem? A very, very satisfied long term Melaleuca customer who read his agreement and all the product labels and loves the experience. Mike R.


Mike. R.

Banff,
Alberta,
Canada
Read your agreement and product instructions.

#3Consumer Comment

Sun, November 30, 2008

I have been a very satisfied Melaleuca customer for 8 years. I read my customer agreement from the beginning and I read all the instructions on all the product packages, bottles and such. Myself along with a few million other long term Melaleuca customers have found the Melaleuca product line to be superior to almost everything else out there. I personally know many others who have been satisfied Melaleuca customers for as long as the company has been in business, about 23 years. Melaleuca laundry products, cleaning and dishwashing products are so cocentrated that IF you don't read the lables you take the risk of using far to much and that is why you had a bad experience. Also my family and friends have found that all the other Melaleuca products, appx. 400 of them from several different product divisions are wonderful. They are safer, more cost effective and simply work better IF and I must stress IF you learn how to use them correctly. Melaleuca the company and it's employees bend over backwards to address any and all service issues and almost always with no questions asked. Talk about service. My experience and that of my family, friends and it seems millions of other very satisfied Melaleuca customers is that we would never substitute any other companies products for that which Melaleuca produces. Nothing's perfect, but this is probably as close as it gets to being so. So what then is your real problem? Mike R.


Mike. R.

Banff,
Alberta,
Canada
Support Response

#4Consumer Comment

Sun, November 30, 2008

As a very, very satisfied Melaleuca customer of eight years, I completely support the comments of the 16 year customer above. My experiences parallel theirs. Melaleuca is an amazing company that offers 400 great products and a great income opportunity for those who take the time to learn and do the work. Mike R.


Disizme

Lakeville,
Minnesota,
U.S.A.
Sixteen Years of Experience Speaks Louder Than a Few Days or Months Worth!

#5Consumer Comment

Mon, October 06, 2008

The stories I've read here are so one sided and negative I decided to let people know there is another story here! I've personally been a Melaleuca customer for sixteen years! For a time I was single and buying Melaleuca products for my personal use and for the past eleven years I've been married and buying Melaleuca products for my household. Over the first ten years or so, I helped a few family and friends become customers. A few remain customers to this day and a few are not. A few actually came back with someone else since then! The ones that didn't stay with me simply sent in a signed note to Melaleuca and their accounts were closed. There was no muss and no fuss. None of the customers I shared this with has built a business out of it. In fact, until a few days ago I hadn't brought in any new customers for over six years! Still, every month for the past sixteen years now, Melaleuca has sent me a check. It has hovered around an average of $30 each month. I've seen it as a really nice rebate for the products I buy. Talk about residual income! After all this time, I've decide to build a business. My sixteen years of experience with Melaleuca lets me know the horror stories on this site are mostly exaggerations and/or flat out lies. For instance, closing your account is as simple as writing, signing and sending the note to the proper address at Melaleuca. I've helped a few people do it. When it is done the right way, there is no muss and no fuss. They need a signature for legal reasons. They are obligated to send you any $$ due you (if another customer were ever placed beneath you) until they have a signature on file that states you've closed your account. The products are green! There are no toxic chemicals. I looked them up and got the toxicity reports myself some years ago! When they say their products don't contain toxic chemicals like formaldehyde, I trust them. Many years ago my daughter accidentally drank one of the most powerful of the Melaleuca cleaners. She just got married a couple weeks ago. My mom used the Melaleuca oil to help heal her cat's wounds after a cat fight toxic to cats? Please! Customer service has been nothing short of fantastic! I've had a mistake or two with our orders over the years and whenever we call, they are as polite as possible and rectify the problem in some cases they sent us extra products for free! Melaleuca's customer service is second to none! I have no doubt that some of the stories about misinformation are true. These people were led astray by the person that told them about Melaleuca. That is truly sad but by no means the company's fault. Melaleuca does what it can to prevent this from happening. They offer nice incentives and bonuses for quality enrollments where all the information about Melaleuca's products and compensation plan is divulged properly. If you were duped, it was because either your friend or anti-friend was either misinformed themselves or they themselves were unscrupulous. For that, I will personally apologize. As far as expensive products goes, you have to compare apples to apples. Melaleuca's cleaning products are extremely concentrated! Our glass cleaner for instance is the equivalent of four bottles of the nationally recognized brands. You save a couple dollars on each bottle. Melaleuca believes you can add your own water. Those other guys sell you three-quarters a bottle or more of water. Are there shampoos cheaper than ours absolutely! But, you need to consider the quality. You must compare ours to what you get in the salons. Without a doubt we beat those prices hands down! So, in conclusion if you've read this far, here is one individual who up until a few days ago wasn't building a business with Melaleuca but has sixteen years of experience with them. I'm refuting many if not most of the other claims here on this site. You'll have to decide who you want to believe. Personally, I believe Melaleuca is one of the most awesome eco friendly and safe product manufacturers in the world! There's always going to be people who bash success. Sad.


Michelle

Austin,
Texas,
U.S.A.
I agree, the products are crap!

#6Consumer Comment

Tue, September 30, 2008

I totally agree, Melaleuca's products are crap! I washed my clothes with the Melaleuca regular scented liquid laundry detergent and the MelaBrite Color-Safe Brightener and the Pre-Spot Treatment and the stains still didn't come out, especially on the white's!!

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