- Report: #1306118
Complaint Review: Melissa's Hair Weave and Hair Replacement - Middletown Delaware
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Melissa's Hair Weave and Hair Replacement
*** ***** ***** ** Middletown, 19709 Delaware, USA
Phone:
3023765143
Web:
http://theweavepalace.com/
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Melissa's Hair Weave and Hair Replacement Melessa's Weave Palace Rude, poor customer service and over priced Middletown Delaware
I have never experienced such poor customer service from a business before in my life and from the owner at that. Saturday, may 14, I had gone in to inquire pricing for braids. Let me preface I had started going because I live in Dover and my boyfriend lives in Cecilton, whom I visit frequently. I was looking for an alternate salon away from Dover and the young lady in the first chair on right (my apologies for not remembering her name) was an absolute sweetheart. She ha helped me in the past. She directed me to whom i found out to be Melissa's area (the owner). I will bullet this and put it in a nutshell.
1. I asked her for pricing for the braids..by the time I left, still never got that info from her.
2. I asked if she had time to do a quick wash, dry and straighten. Now keep in mind i had my weave in for almost 2 months. I told her this. She eventually said, "come on, I will do it". I said ok great. Not thinking it was going to take 2.5 hours...YES ...2.5 HOURS for a wash. 20 min to half hour while she was on the phone the whole time and doing god only knows what. After she man-handled my head it was another almost 45 min to an hour under the dryer. She finally sat me down in the chair after her doing someone else’s weave and still sat another 15-20 min while she checked out that person, and socialized and still on the phone. Even another customer saw me starting to get agitated. I told her i was now running out of time a very quick straighten was fine. She replied, " Well that is all you are going to get, i don’t have time, I have to be at my other salon" Her tone of voice was very condescending and the fact I, me, was inconveniencing her. Keep in mind she CHOSE to do my hair. I was in the chair for every bit of 4-5 min, no more while she straightened my hair.
3. Get to the counter and she spent another 5-10 min socializing and talking to other people. She then told me a price of $65, and of course my immediate response was, "65$? (in shock), FOR WHAT!???" That is when she started talking down to me, again as if I inconvenienced her. She proceeded to tell me that I did not have good quality hair, it was matted, which it was after she washed it, (if that is what you call washing)(she squirted shampoo in my hair, rubbed around the edges and left me sat, then rinsed out). Remember I had already told her how long it was in. She then told me that I was ungrateful for her doing my hair.
If it were not for the children in earshot i would have said something more but even if not, two wrongs don't make a right. I was not going to stoop to her level by having a screaming match. She hardly let me get a word in. 2.5 hours later I finally walked out of there with nothing more than what I could have done at home for free. But I thought I was trying to do local business a favor and give them business but I can promise I will never set foot in there again. I feel sorry for the others that work there because its her attitude that takes business away from her stylists. It’s a full circle. The salon was dirty as hell, children running around all over the place as much as I love children, they needed to be kept under control.
It’s a shame that people go into business like Melissa and they lose touch with the business sense, HOW to talk to people and KNOW when to not take on more than you can chew. I am a business owner myself and honestly she needs to go back for business 101. I have never seen an owner look as bad as she did. Even if she was not feeling good, try to do something with your own hair. When I first met her I would have NEVER in a million years though she was the owner. As an owner, you have to learn when to say no. It’s not always about the ole mighty dollar. I would have been MORE appreciative by her telling me she did not have time because of whatever, instead she took me and she was rushed, then made me feel insignificant by trying to make me think I was cornering her to do it. SHAME ON YOU! Dear Business Owners: Word of mouth goes a long way, especially negative.
1 Updates & Rebuttals
MELESSA B
Middletown,Delaware,
USA
Some people insist with a bad attitude to do their hair it's best to say no! From the start he was very uncooperative
#2REBUTTAL Owner of company
Wed, May 18, 2016
She walked in and asked for a shampoo and style on her weave that has been in for 2 months ,A nasty situation. I explained to her that I need to shampoo and condition to leave for a while to get underneath the hair to clean the hair that has been depressed for 2 months. I also asked her what type of hair are you wearing the hair is very Tangled it took me about 20 minutes to get it untangled but I proceeded forward even though I was busy because she is a customer. After I got it shampooed and conditioned 1 half hour approximately 30 minutes tangled hair is a mess. Besides wow what kind of condition was that it was my conditioning for my product line that I use on her after getting her hair un Tangled. When do we drive it and then wrapped it around to dry under the dryer anyone with common sense knows if you have hair extensions in and if you dry in the dryer there is a approximate time that you might set to dry the braids underneath the week so there is no mildew. Wow I thought as a stylist I was doing my job but I guess I should have just let her walk out nasty and wet but instead doing a fantastic job and she was satisfied with her hair when she left. I can not help the drying process because you have to dry under the dryer maybe that's why her hair was so nasty because she hadn't washed as ever from the install salon owner and a stylist we take pride in our work so we are going to do the best job or no job. I also got her in my chair I explained to her that I need to trim the ends I trim them free to make it look nice and then I got her out the door as fast as I could she got to the front and she loved her hair on her body and move it and it looked like it was not a weave when she came in the door she looks like Tina Turner when she walked out she looks like Whitney Houston such a big difference. Again I believe it was just the price that you did not want to pay $65 for a nasty weeds that have been in for 2 months but I refurbish and get back to life with the Tangled that it is that it was sometimes everybody's money is not needed to be happy and successful in your business I just never say no to clients because they walk in wanting to be serviced but that's what I should have never serviced. She mentioned that I was not feeling well you could see that all day long I had a very very bad cold and a fever and I have a blood disorder but do I not take my client to do I complain never and my a great stylist absolutely I still deliver even in my sickness but that's none of her business. People don't want to hear you complain about your health so I never talk about it but you could see that I was not feeling well my ankles are swollen my face is Puffy but I'm still delivering quality service to my clients do you get really upset when people complain about nothing absolutely and I was very direct and told her be grateful for the things that God gives you instead of being nasty and creating a scene every where you go may God bless you and have a great day Maam. So I'm responding to this just to say we do great service work at Melissa's and I take pride in everything I do except it's give it because of the work that you do if it was just something you can go outside and buy everybody would be successful but I have worked for 28 years in the industry and have pleased 99.9% 1% that I don't please I cannot get mad about I just said that's one experience that was not a good one! I learn something also if they come in the door with a smoothie bad attitude it's best not to do that because no matter what you do don't ever be satisfied she left her hair she just didn't want to pay
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