- Report: #591768
Complaint Review: Member Solutions - Jenkintown Pennsylvania
Reported By:
JulieM -
Floyds Knobs, Indiana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Member Solutions
Jenkintown, Pennsylvania, United States of America
Phone:
888-277-4408
Web:
www.membersolutions.com
Categories:
Business Rating:
(0)
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Member Solutions Holding me to contract even though doctor's orders tell me not to train. Jenkintown, Pennsylvania
First let me say that I am also filing a complaint against the Martial Arts studio where I trained, Brown's Traditional Tae Kwon Do in Louisville, KY. Lloyd Brown, the owner, told me he had a billing company handle his billing. He had me fill out the top part of the form so they could "send me a bill," then filled out the rest later. Nice, huh?
However, I now have carpal tunnel syndrome and carpo metacarpal arthritis and am under doctor's orders not to train. My doctor sent in the required paperwork not once, but twice, as Member Solutions said they never received it.
Member Solutions denied my medical hardship claim. However, if I pay them $800, they will release me from my contract. Blackmail, anyone? They will not be receiving one dime from me, and if they want to waste their time calling me, so be it. They are a ridiculously dishonest organization, and any martial arts school that chooses to do business with them will be functioning in a way that goes against all tenets of our Art.
However, I now have carpal tunnel syndrome and carpo metacarpal arthritis and am under doctor's orders not to train. My doctor sent in the required paperwork not once, but twice, as Member Solutions said they never received it.
Member Solutions denied my medical hardship claim. However, if I pay them $800, they will release me from my contract. Blackmail, anyone? They will not be receiving one dime from me, and if they want to waste their time calling me, so be it. They are a ridiculously dishonest organization, and any martial arts school that chooses to do business with them will be functioning in a way that goes against all tenets of our Art.
3 Updates & Rebuttals
Gabrielle
Hatboro,Pennsylvania,
United States
Thank you for your feedback.
#2UPDATE Employee
Mon, September 10, 2018
Hello Julie,
I’m Gabrielle, Customer Service Supervisor for Member Solutions. I apologize for the delayed response to your online review. I appreciate you taking the time to rate Member Solutions. I am sorry to hear that you suffered an injury, and hope that you have since recovered, and are well. I have pulled up your account information and thank you for your candid feedback regarding the complexity of the cancellation process and the service provided by my team. Without providing the specific details of your account and information online, I will say that we strive to serve all customers fairly and with respect. I understand that your desire was to cancel your membership immediately; however, we were not able to do so in this situation. I am always open to suggestions that we can use to make the experience a better one for future customers. If you would like to you can email these ideas to me directly at [email protected]
Tjfgott
Coral Springs,Florida,
United States of America
What has happened?
#3Consumer Comment
Tue, February 05, 2013
Has member solutions tried to sue you? If so what has been the outcome? Have they dinged your credit? I am in a similar situation with my son's tae Kwon do contract.
piqleweasel
United States of AmericaHow?
#4Consumer Comment
Thu, September 06, 2012
How would they be able to cancel the membership if they never received the documents? Maybe you should have tried sending the docs a different way.
