- Report: #1321359
Complaint Review: Member solutions - NC
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Member solutions
NC, USA
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Member solutions Superior Martial Arts Academy I had a medical family emergency, my grandmother started having heart problems & requires someone to care for her, therefore I no longer have the time or money to attend classes. They consistently call me asking for two more months payment despite the fact that I can no longer attend. Conover NC
I am no longer able to attend classes due to an unforeseen medical family issue. My grandmother requires care due to a heart condition she has recently developed. This leaves me in a situation where I no longer have the time or the finances to attend classes at the martial arts academy. I have attempted to contact the owner by phone; however, no one ever answers the phone. I do not have the time to go by there, as I am constantly tied up between work and caring for my family member. I have talked to the people at member solutions, informed them of my situation, & asked if there was any financial hardship plans that I apply for given the current situation. They have told me that they have no financial hardship plans, & that I will be required to pay three more months membership fees regardless of whether I can go to class or not. I did enjoy attending classes at this business, however, I believe that having to pay for a membership that I can no longer use through no fault of my own is ridiculous.
1 Updates & Rebuttals
Kelly
Pennsylvania,United States
Complaint response
#2UPDATE Employee
Wed, August 15, 2018
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Hello, I’m Kelly the Customer Service Supervisor for Member Solutions. I apologize for the delay, but I still feel it’s important to respond, even with the lapse in time. First, I’m sincerely sorry for the difficult family medical issues you were handling during this time. It’s disheartening to know you felt that your circumstances weren’t being heard. We at Member Solutions pride ourselves in treating each customer as an individual and handle their accounts accordingly. I would be happy to talk with you directly, but I’ll need a little bit more information to find you in our records. Can you please email me with any information that you would like to share? I would love the opportunity to discuss your account with you. You can reach me at [email protected] Thank you and I look forward to hearing from you.
