disappointed
Palatine,#2General Comment
Sun, August 26, 2012
Robert, this is a VALID complaint. When this issue came up I emailed Tom Hite (3 times and copied YOU and David Wachs, GM) with details of the problem and copy of the receipt; so, I'm not sure if you just don't read customer emails or you are pleading ignorance. Regardless, months later, after chasing Tom Hite for a response (after sending several emails and leaving several voice mail messages), he finally responded and stated that since the issue was not under MBUSA warranty, Mercedes Benz Naples would not be able to assist me with this issue.
I again reached out to David Wachs (by way of Pandora Rubels) requesting MB Naples to waive a fee (which would have helped me recoup the $1,500+ out of pocket expenses I incurred in the first 6 months of ownership of your CPO vehicle) and again I was denied. You claim "superior customer service," but I didn't see or experience it after the vehicle was sold. I'm done wasting my time chasing and begging for MB Naples to stand behind their product. If you are so concerned about the customer, then you can reach out to me... Tom Hite and Pandora Rubels will definitely remember me. CPO MB CLK 320 convertible sold to a Palatine, Illinois resident on June 3, 2010.
Mercedes-Benz Of Naples
Naples,#3UPDATE Employee
Tue, July 26, 2011
At Mercedes-Benz of Naples, we strive for superior customer service. If this is a valid complaint, I personally invite the client to contact me directly regarding this issue. This is the first I am hearing of this, and this is very odd because I am the pre-owned director and I am typically made aware of any issues like this that should arise. This is not how we take care of our customers. Please contact Robert Fioretti at 239-298-7194 (direct line) so we can address this issue.