- Report: #667887
Complaint Review: Mercedes Benz of Westmont - Westmont, Illinois 60559 Internet
Reported By:
Bimmer -
morton Grove, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Mercedes Benz of Westmont
200 E. Ogden Avenue Westmont, Illinois 60559, Internet, United States of America
Phone:
866-413-8260
Web:
www.mercedesbenzofwestmont.com
Categories:
Business Rating:
(0)
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Mercedes Benz of Westmont dishonest selling practice... did NOT disclose any car issue before selling the car, Jim gave false information, Internet
We purchased a used car worth 20K BMW from Westmont of Mercedes Benz (11/11/2010), prior to visiting the dealer we exchange email with Jim Fico and negotiated to lower the price to 20K. He agreed to sell the car for 20K, We met with the sale rep name Jim Fico (sales) my son, my wife and I was all present asked him regarding warranty, test drive the car and do the paper works. I specifically as him regarding the warranty and I was told it comes with 60 days bumper to bumper warranty, His own words "We are not mom's and pop's dealership will take care of you it comes with 60 days warranty". We purchased the car 11/11 after two days the oil started leaking (transmission and valve head cover) I called Jim Fico on Monday 11/15 and told me to bring in the car for service and will provide a loaner. We went back to the dealer after we purchased the car worth 20k, used it for four days (70 miles).
After couples days, I received a call from the service advisor that Jim Fico and Mike Amato will have to authorize the repair, waited for anothers day no call or communication finally I called again Monday 11/22 talked to Jim Fico and he told me they will NOT cover the repair since the price of the car has been lowered and no profit margin, the bottom line they refused to authorize repair of the oil leaked and told me they already lower the purchase price from 24K to 20K. However during the test drive the Jim Fico did NOT informed us of any issue with car. In fact he told me and my family that any used car they sell goes to a detail inpection from the dealership, since they have the sister company Westmont of BMW it went to BMW for checking before selling the car.
The service advisor Thomas Frizzle has been very helpful however he can't authorize any repair the unless the Mike Amato give him the approval. The bottom line we purchased a used car from Westmont of Mercedes Benz after FOUR days and 70 miles it started leaking oil (transmission and Head Casket) the dealer refuse to authorize the repair. The repair will cost estimate $1,300. Since I don't have the choice as of today 11/24/2010 I will pay it with my own money. I think this is NOT fair and Jim Fico did not disclose any issue to us. I was repeatedly told by Jim Fico that the price was lowered and cannot do anything more, however I was not informed of any issue during the purchased. Please let me know if you need any documentation to support my claim.
3 Updates & Rebuttals
Cory
San Antonio,Texas,
U.S.A.
RULE NUMBER ONE
#2Consumer Suggestion
Sat, December 04, 2010
IF A CAR GUY'S LIPS ARE MOVING, HE'S LYING.
coast
USAWell, that's a new one
#3Consumer Comment
Sat, December 04, 2010
What? A car salesman lied? When did that start happening?
Jim
Orlando,Florida,
USA
What Does Your Paperwork Say???
#4Consumer Comment
Sat, December 04, 2010
You said this Jim Fico told you the car came with a 60 day bumper-to-bumper warranty. Does your paperwork verify that?
If it does, take them to small claims court NOW...see that...NOW! Don't wait or fall for any stalling tactics.
On the other hand...
If your paperwork says nothing about a warranty...guess what? You are out of luck. Never, ever simply accept verbal promisses when it comes to the Sleazy American Car Business. If they promise it...have them write it. If they won't...WALK OUT!
