- Report: #1367263
Complaint Review: Merchant Account Solutions - Thousand Oakes California
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Author Not Confirmed
Why?
Merchant Account Solutions
101 Hodencamp Road #203 Thousand Oakes, 91360 California, USA
Phone:
805-309-2784
Web:
merchantaccountsolutions.com
Categories:
Business Rating:
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Merchant Account Solutions Misleading, Dishonest Thousand Oakes California
I was looking for a mobile friendly POS system to process credit/debit cards. Found this one and sent the requested info for sign up. I was told there was a $7.95 a month fee plus % swipe fee. I was told by phone that I would have a $2000 daily limit. I processed my first transaction of $1358 and received an email saying processed.
A few days later I received another email saying it had been held up.They requested more information and said they were turning it over to risk department. I sent all requested information as well as complete ID and contact info on the customer.
After 2 weeks of holding my customers money, the called and told me they had cancelled my account and refunded her. I had to contact customer and give her a $400 discount in order to get a partial payment. On Mar 2nd, 2017 this company charged my bank $36.46, on Mar 24th 2017 they charged my bank a $350 cancel fee, on Apr 3rd 2017 they charged my bank account $26.47. I have both emailed and called this company to no avail. I have not had the use of this service, I did not cancel, they did. And they cost me the $458 discount I had to give the customer. Added to the $413.20 they have taken, this company has cost me much more than their service would have been worth
I filed a complaint , Just received a call from MAS saying that I broke the contract (which by the way I never signed and they keep promising to send me a copy of but don’t) AND if you go to their website the top proclaims in large letters ” No contracts, no cancellation fees”. They are a scam and a ripoff from what I can see.
