- Report: #249260
Complaint Review: Merchant Warehouse - Boston Massachusetts
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Merchant Warehouse
2 International Place Boston, 02110 Massachusetts, U.S.A.
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Merchant Warehouse dishonest fraudelent billing Ripoff Boston Massachusetts
I was told by the sales rep from merchant warehouse that my terminal would work anywhere and I would only need a connection when I wanted to complete the transactions.
I was very excited this was going to help my company. I received the machine when they said that I would but I could not get it to work I called customer service and was told to let it charge.
I did and called back when it still would not work then I was put on hold and hung up on. I call up the sales rep that sold it to me and told him what happened and he appoligized and said he would have someone from there tech support call me and I waited a week no phone call then I called them and told them that I wanted my money back and that I sent the machine back.
I didnt get all my money back which was fine at least it was over well so I thought I was still being charged the monthly fee for service and I called and they said that it would be taken care of and then next month I was charged agian.
I called and they said they will take care of it then I was charged again and I called and I was told that I never canceled my account so I fliped and said this was supposed to be canceled along time ago well I got it canceled.
And now they are saying that I am responable for all my charges and fees because I never canceled untill the third time I called to ask why I am still being charged.
Then I found this web site and now I know what to do thank you so much for making this site so companys like this will not get away with ripping you off.
Casey
meadville, Pennsylvania
U.S.A.
I was very excited this was going to help my company. I received the machine when they said that I would but I could not get it to work I called customer service and was told to let it charge.
I did and called back when it still would not work then I was put on hold and hung up on. I call up the sales rep that sold it to me and told him what happened and he appoligized and said he would have someone from there tech support call me and I waited a week no phone call then I called them and told them that I wanted my money back and that I sent the machine back.
I didnt get all my money back which was fine at least it was over well so I thought I was still being charged the monthly fee for service and I called and they said that it would be taken care of and then next month I was charged agian.
I called and they said they will take care of it then I was charged again and I called and I was told that I never canceled my account so I fliped and said this was supposed to be canceled along time ago well I got it canceled.
And now they are saying that I am responable for all my charges and fees because I never canceled untill the third time I called to ask why I am still being charged.
Then I found this web site and now I know what to do thank you so much for making this site so companys like this will not get away with ripping you off.
Casey
meadville, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Merchant Warehouse Representative
Boston,Massachusetts,
U.S.A.
Merchant Warehouse-Follow up to Customer Issue
#2UPDATE Employee
Mon, March 16, 2009
We were sorry to read this merchant's experience with our company. We are responding so we can try and fairly represent our interpretation of the chain of events. Unfortunately, when you have over 50,000 merchants processing with you, there is a lot of potential for a bad experience. We sincerely believe this to be one of those unfortunate outliers and encourage anyone to visit our testimonials page on our website to read real letters from our many thrilled customers. As for this specific case, the merchant signed up with Merchant Warehouse at the end of Feb 2007 she started to have issues with the terminal around the 13th of March and again on the 21st. Both times we assisted her with the issues and our records show them as having been solved to the client's satisfaction. After the merchant eventually did return the terminal we tested it, as we had done before we first shipped it, and found it working properly. Despite this we still refunded the merchant in full for the product. Unfortunately it seems that they simply didn't understand how to operate it properly. As for the charges to the merchant after the thought they closed the account, it is true that they were charged, but our policies clearly state that the account needed to be closed in writing, and we have it in our records that we told this merchant this fact each time they called. Unfortunately they did not comply with this policy the first several times and, therefore, are responsible for the monthly charges on their account.
