- Report: #923234
Complaint Review: Metal Supermarkets Villa Park - villa park Illinois
Reported By:
Jim -
elk grove village, Illinois, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Metal Supermarkets Villa Park
1187 Ellsworth Avenue villa park, 60181 Illinois, United States of America
Phone:
630-516-0537
Web:
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Metal Supermarkets Villa Park Garrett Morrell over priced, steals from customers,rip off, cheats,liars, hires illegal aliens, employs drug users and alcoholics villa park, Illinois
As a former customer I have to say that I am very displeased with the Metalsupermarkets in Villa Park. I was a long time customer of their old location in Elk Grove. Once that branch closed i had to gothis one. There is terrible customer service. They charge you four to five times the amount of any other steel supplier. The customer service is horriffic. They use profanity, they are rude, they are discriminatory, they take your money, they have no clue about what they are selling.
I purchased material and when i got home and opened the package it was completely wrong. They gave me aluminum when i paid for stainless steel. After noticing that, i checked my receipt and found out they charged me for brass on top of it. I went back to the store and the sales people were rude and argumentitive and tried to make it appear as if i was wrong. I asked for the manager and Garrett Morrell is not only the manager but the owner.
He told me to "piss off" I said excuse me sir, he told me that it was too late for returns and deal with it. He said the material was already cut so what i am supposed to do with that. I told him to cut me the right material for what i had ordered and to charge me the correct amount of money. They charged me for material i did not even order and then gave me the wrong stuff on top of it. The owner was some dirt bag with an accent and said that Americans are stupid.
I have never felt so embarrassed and insulted in my life. after several years and spending several thousand dollars with this company, i will never spend another dime while he is the owner or has those employees working there. If you like being ripped off,insulted, stole from, humiliated, and embarrased, then that is the right place to go. Otherwise, i have found several other suppliers that are great for my business and are three to four times cheaper which include McMaster Carr,liebovich steel, j rubin,rocco steel, and metalsupermarkets in rockford illinois.
I purchased material and when i got home and opened the package it was completely wrong. They gave me aluminum when i paid for stainless steel. After noticing that, i checked my receipt and found out they charged me for brass on top of it. I went back to the store and the sales people were rude and argumentitive and tried to make it appear as if i was wrong. I asked for the manager and Garrett Morrell is not only the manager but the owner.
He told me to "piss off" I said excuse me sir, he told me that it was too late for returns and deal with it. He said the material was already cut so what i am supposed to do with that. I told him to cut me the right material for what i had ordered and to charge me the correct amount of money. They charged me for material i did not even order and then gave me the wrong stuff on top of it. The owner was some dirt bag with an accent and said that Americans are stupid.
I have never felt so embarrassed and insulted in my life. after several years and spending several thousand dollars with this company, i will never spend another dime while he is the owner or has those employees working there. If you like being ripped off,insulted, stole from, humiliated, and embarrased, then that is the right place to go. Otherwise, i have found several other suppliers that are great for my business and are three to four times cheaper which include McMaster Carr,liebovich steel, j rubin,rocco steel, and metalsupermarkets in rockford illinois.
1 Updates & Rebuttals
Garrett Morrell
Villa Park,Illinois,
United States of America
Disgruntled ex-employee
#2REBUTTAL Owner of company
Tue, August 07, 2012
Hi Sam.
When I bought this business a year ago, Samuel Bending was already employed here. To my misfortune, I did not do a background checks on the employees that came with the business.
Samuel Bending was fired for theft. When the police reports where filed it came to light that he is a convicted felon (read here) with multiple drug related arrests (here). And according to Villa Park police report number 120521012728.1, he is also a heroin addict.
This is his attempt to continue to damage my business. All of my business is conducted locally in the Chicago area but you'll note at the bottom of Sam's posting that it was made in Arizona. At least now I know where Sam is hiding from his arrest warrants.
None of the above is true with the exception that I had employed a drug addict (the irony, the addict was Sam). But nothing else in this report is true.
Quotes are free. Give us a call (630-516-537) and quote some metal from us. You won't find a hint of any of the above to be true.
Sam mentions our network partner Metal Supermarkets in Rockford. Feel free to call them at (815) 282-6544 and ask them for a reference. I'm confident they will confirm the quality of our service and that none of the above is true.
Earnestly
Garrett Morrell and all the hard working, honest folks at Metal Supermarkets in Villa Park.
