- Report: #1436940
Complaint Review: metals.com - Beverly Hills California
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Author Confirmed
Why?
metals.com
8383 Wilshire Blvd Beverly Hills, 90211 California, United States
Phone:
800-463-1326
Web:
www.metals.com
Categories:
Business Rating:
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metals.com Chase Metals Destroyed My Retirement Account! Beverly Hills California
I am an elderly woman with a retirement account that was valued at $150,000. I was contacted by metals.com - they claimed to be the retirement account department that was receomeneded by Rush Limbaugh and Sean Hannity. Based on the information the person I talked to from metals.com, I decided they are a credible company based on Rush and Hannity.
After I completed my IRA transfer into gold and silver, the value of my account went down to $45,000! They did not tell me how much the gold and silver cost. After I received my first statement that showed the loss in my account, I became very concrned. I did some research on metals.com and it turned out that neither Sean Hannity or Rush Limbaugh have anything to do with the company.
I called the Rush Limbaugh and Sean Hannity shows and I found out that theu had no idea what metals.com was and they did not recommend them. I also found out that the people who work at metals.com use fake names so it is impossible to know who I worked with. This company is totally fake and ripped me off!
3 Updates & Rebuttals
Rich
Windsor,Colorado,
United States
Total Horse Manure
#2Consumer Comment
Mon, December 17, 2018
I have a current complaint with this company. They charged me twice the spot price of gold and silver and when I complained they cut off communication with me. They won’t respond to emails or phone messages. No one answers the phone. You always have to leave a message.
To say they have 100% satisfaction is an outright lie. They do not care about their customers. They have preyed on me and other senior citizens (see other complaints). This seems to be their business model.
Joe
Dallas,Texas,
United States
Collections Guy- 5 Day Debt Recovery
#3General Comment
Thu, June 21, 2018
my company specializes in resolving situations like this, we can recover this in as fast as 5 days, please call for my "no collection, no charge " rate. 972-663-8593
Graham
Los Angeles,California,
United States
Our 100% satisfaction promise for actual customers ***Company Response***
#4UPDATE Employee
Fri, April 06, 2018
Dear Carol:
We were surprised to learn that you were in any way dissatisfied with your purchase due to the fact you have never contacted us, we can’t seem to find you in any customer transaction and we only learned about your concerns through this report.
Although our records do not show that you were ever actually one of our customers, we would have been more than happy to show you why we are the #1 name in metals & do our best to address any concerns you may have had, (if you had only given us a chance to do so.)
We ALWAYS give customers a full right to cancel their purchases before the order fulfillment process begins, which includes a 100% refund on the price of the precious metals purchased.
We would have gladly refunded your entire precious metals purchase if you were actually one of our customers!
If you had ever notified us that you had any concerns we would have strived to provide you the 100% customer satisfaction we are known for. But, we never heard from you…
As one of the largest retailers of metals products, and an exclusive distributor for many of the largest Government mints in the world, we value our customer relationships, and customer service is our very top prioritiy.
Please review the significant amounts of published reviews by actual customers rating their purchase with us as “5 Stars – Excellent” on TrustPilot.com, a world-wide review and rating site.
In fact, to this date we have never had a dissatisfied customer complaint from any actual customers and are proud to be rated in the top 5 in America!
Carol, if at any point you decide that you would like to open a dialogue with us, we would still welcome the opportunity and would try our best to make you happy. We always encourage clients to contact us at any time, so we can give customers the best experience possible.
Sincerely,
Metals.com Customer Satisfaction Team
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