On April 13, 2017 purchased cell phone made ZTX ZMAX PRO, sale price advertised on site for $99, was charged $123.00. Began experiencing call waiting problem same day, about three days began experiencing problems with apps. Next, began problems with phone app shutting down; resulting in not being able make phone calls directly. On April 24, 2017 returned to Metro PCS store located on Northwest corner of intersection 11th Chestnut St., Philadelphia, Pennsylvania. I was informed that I would be left without a phone with important documents contained and unable to communicate ( haven't a land line) for five business days. In addition my new phone (eleven days old) would be replaced by a refurbished phone. That's ludicrous, they work give myself a refurbished phone and resell my new phone. Nice rip-off and double dipping.