Complaint Review: MetroFord - Raynham Massachusetts

What a shame that one dealership is being allowed to tarnish the Ford Motor Company's Reputation.   If the police have been there before then there is a definite problem!   My hope is they are stripped of their franchise.... 

Blatent Lies and Deceit should never be tolerated.  

Shame on Ford, if they allow this dealership to continue to represent them!!!!

WARNING *********BAIT AND SWITCH********WARNING

>>>>METRO FORD 1651 New State Hwy, Raynham, Mass<<<<

I had spent the weekend looking for a car in MA for my daughter, we traveled North East and West. After narrowing down the choice with specific details on what I wanted. I sent out the e-mail on the Ford request site. I was contacted by several dealerships, some could not help me however MetroFord said they had "EXACTLY" what I wanted the Focus SE sedan with a sunroof and winter package. I then sent them the exact pricing we were quoted told them that a car would be purchased today or tomorrow, could they beat the price we were given.

Danielle responded that they definitely had 3 in stock a Red, White and Black with the packages and that her sales manager said "they can definitely beat the price" another dealership gave us. This was all done via e-mail so I have documentation.

Before leaving my home I called to confirm with Danielle that they indeed had the car because it was about 1 hour away SOUTH of us....Most definitely.

My daughter and I arrive, Danielle greets us and introduces us to sales Brian Kirby. We proceed to the lot. We wander around in between the Focus's. My daughter asked where is the car? He says well we have some out back and let me check, leaves us in the lot and returns to the building. We wander out front and he meets us outside as we were looking at a used Ford Focus 2012 45K miles, we ask the price and its 17K. He leaves us again, to once again check the inventory and talk with sales manager....

We go back in the building, he comes over and says I have been talking with my manager and we cannot come close to that price. My daughter asks well where is the car you said you had....We do not have it, you saw our inventory.

To say we were both livid is an understatement.

I go outside to make a phone call and the General Manager Robert Roche comes out and asks how he can help me. I explain what had just happened and he said Danielle mis-understood my e-mail....

IS THIS NOT STRAIGHT FORWARD..."" Danielle,  The car she really wants is the more expensive of the 2 she really likes.... It is a 2013 Ford Focus SE Sedan, with a winter package and power sunroof this is what I have on the paper.  I just want her to get the best price and her to be happy with the car.  Do you have a car like this on your lot [White, Black or Red in order of her preference] and can you beat this? If you can then I will be down tonight, if not she will be buying this car tonight.""

DANIELLE's RESPONSE>>>>""Hi Elaine...We happen to have the White SE in stock with the winter package and the sunroof.  My sales manager said to come on down we will beat this price. When can you be here?  Danielle Camastro""   

I said to Mr Roche, So they lied about having the specific car, they lied about meeting or beating the price and wasted my time! He said well I can get you the car in 6-8 weeks. NO we drove nearly 1 hour based upon what we were told by your company. This is a classic example of Bait and Switch and I will be reporting to the Attorney General. He said You have a nice day and walked back into the dealership.

I then proceeded to call the Raynham police and made a formal complaint. Explained what happened and said this is BAIT AND SWITCH and the officer nodded yes! Another officer arrived and added that this is not the first time we have been here it happens often.......... 

THEY ARE LIERS, THEY LEAD YOU ON AND STAY AWAY!!!!!