- Report: #1143282
Complaint Review: Mexico VIP Holidays Travel by Centennial AT&T Worldwide Travel - Nationwide
Reported By:
Chandra Robinson -
Jacksonville, Texas,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Mexico VIP Holidays Travel by Centennial AT&T Worldwide Travel
Nationwide, USA
Phone:
800-621-4905
Web:
RAMOS, EVA LUZ OLIVIAR
Categories:
Business Rating:
(0)
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Mexico VIP Holidays, Travel by Centennial, AT&T Worldwide Travel Mexico VIP Acapulco STOLE MONEY FALSIFIED TRAVEL ARRANGEMENTS MEXICO Nationwide
I recently bought a trip to Cancun, I should have known these people were up to no good, because all of the hoops and processes you have to complete to book your travel arrangements. You start off by purchasing a trip through AT&T Worldwide Travel in which they collected a standard fee of 195.00 per person, so my total was 570.00 after, you have paid for your trip cost, you are then referred to Travel by Centennial which they are suppose to be your travel agent but, they are not. However they request you pay 69.00 per person for booking which keep in mind they do not answer questions, or help to rectifiy all particulars with your trip. So my total for that process was 270.00.
After payment was complete, I received a package in the mail from Mexico VIP Holidays. This company use to operate under the a different name which was Mexico VIP Acacupulco, the number that was associated with this company is no longer valid, their new number is 800-621-4905. Once you have completed your certificate which they charge 49.00 to activate. I have a party of 3 people but, yet they told me I have to pay for 4 people because, there is suppose to be two people for each certificate. So I ended up paying 196.00 to activate certificates. After that long drawn out process, I was now at the final process of paying taxes for the hotel and airline ticket, mind you they added a 60.00 per person cab fee total rip off. So I had to pay a total of 594 per certifiicate for a total of 1188.00. Before I signed up for this trip, I was told my total trip amount would be 1395.00 as you can see I have exceeded that amount by 900.00!
I have been talking to Eva Luz Oliviar Ramos, and Alina Nava for two months about my trip and everytime I get the same story, they are waiting for reservations from the hotel. I have even asked to speak with the manager Armando which he is also out of the country. I circled back to Travel by Centennial to speak to Sarah Ramierez, she also pretends like she is going to get the manager involved and never does! These people still have yet to produce my trip, do not send any money to them.
2 Updates & Rebuttals
Sandy
New Kensington,Pennsylvania,
USA
I had the same experience as the consumer
#2Consumer Comment
Tue, March 03, 2015
Travel by Centennial,
My husband and I did everything as required, the 90 days notice and following the "allowed" travel dates and what ever we needed to do. We had the same experience. In the end, no vacation. If you are a ligimate company, Travel by Centennial, why don't you look into your referrals. Please don't pass the buck (oh wait you would never pass a buck would you?). How about refunding money for your customers because what you promised on the phone was not true now was it? Some how I think that will never happen! Anyone reading this don't listen to what Travel by Centennial wrote, please don't give them your money. Go online to Cheap Caribean, AAA, Expedia or a reliable travel agent. Travel by Centennial, The Travel Center and Funtime Vacations all work together to scam you!!!!
Robert
Grandville,Michigan,
Rebuttal for Ms. Robinson from Travel by Centennial
#3UPDATE Employee
Wed, May 28, 2014
Travel by Centennial is a travel broker. They are not a sales agency. They are a wholeseller of travel. In this consumer's case, we were asked by the agency that sold the vacation to Ms. Robinson to fill a travel request for a vacation. That was our entire role in this matter. We did not sell her the vacation, made NO representations to her regarding the travel packages she selected nor did we do anything other than attempt to help her in any way possible.
This is what we learned from conversations with Ms. Robinson:
1. We note for the record that, at the time of purchase, the consumer was told that she was required to give the booking agent when she contacted them at least 90 days advance notice of her travel dates. She did not.
2. The consumer was told that all reservations were based upon availability. In researching the issue, there were NO hotels available in the company's inventory on the date she wanted to travel but the consumer insisted on those dates. The booking agent, therefore, went OUTSIDE of its inventory in an attempt to satisfy the consumer. Result? Consumer complained about the cost.
3. We note that the consumer was told that if she attempted to book in high season, a surcharge would be applied. This was (1) in her original receipt of purchase and (2) was was explained to her BEFORE she spent a penny. Despite this, she INSISTED on going during high season and, then,complained about the surcharge.
We attempted, despite these factors, to assist the consumer. Each time, we were informed that the consumer did not wish to pay the required amounts to book the vacation even though she admitted she was not following the guidelines to book a vacation at the price she was expecting.
For our efforts, we are now branded as some bad company.
This consumer can book a vacation any time she wishes. We offered her a substantial discount even though she did not follow the procedures to book a vacation per the original purchase. She can still do that. She can FOLLOW the original terms of purchase and book the vacation she was expecting. What she CANNOT do is rewrite history to suit herself, ignore the terms of the offer, and blame others for that.
We are sorry for the situation.
Travel by Centennial
