Complaint Review: Miami Car Credit TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Miami Car Credit a car dealership retails quality used automobiles at discounted prices. Miami Car Credit provides the best deals and specialize in financing to offer anyone a vehicle. - Miami Gardens

REVIEW UPDATE: May 29, 2018: Miami Car Credit remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Miami Car Credit is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Miami Car Credit has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Miami Car Credit has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Miami Car Credit remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Miami Car Credit for its full commitment to quality customer service.

Ripoff Report's discussions with Miami Car Credit have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Miami Car Credit listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Miami Car Credit's principal, Mr. Oleg Kislyansky, has informed us that his personal philosophy is that his clients success are the heart of the business. As a successful businessman, Mr. Kislyansky feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Kislyansky hopes to maintain Miami Car Credit as a successful enterprise both now and for many years to come. Another top executive, Service Director Joe O'Connell told us that Mr. Kislyansky's personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care".

Miami Car Credit's Joe O'Connell says this, "We are one of the top used automobile dealerships in the South Florida market because we are able to bring our product to market quicker and at a higher quality than our competitors. With us, you'll always receive a vehicle that has been meticulously reviewed and reconditioned before you take delivery."

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Miami Car Credit truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Oleg Kislyansky during an onsite inspection held by a third party verification company with no biases towards Miami Car Credit.

Miami Car Credit is a car dealership located in the heart of Miami, FL. Their main goal is to retail used automobiles at heavier discounts that what other local used car dealerships offer, while still offering the high quality of franchise dealership because of their full service department. Oleg Kislyansky stated the following about his company, "we have a lot of resources that a traditional used car dealership doesn't have. The other portion of our business is automotive financing where we offer...finance options for our customers. So even if you have poor credit you can buy a car with us."

Leads for Miami Car Credit are obtained through several different avenues including: radio and advertising with sources like Auto Trader, Cars.com, TruCar, Car Gurus, and Google. Customers interested in the car selection at Miami Car Credit receive, "an immediate response." If expressed interest still remains the customers first point of contact is their internet sales representative. This person introduces them to the dealership and helps figure out what questions need to be answered. After this they are introduced to a floor representative, who is the physical person they meet at the dealership to go over all their vehicle needs. If required a finance manager will get involved during the end of the transaction to explore financial options with the customer.



CUSTOMER CARE & COMPLAINT RESOLUTION – MIAMI CAR CREDIT

During the onsite interview Mr. Kislyansky was asked to describe a situation where a client was not satisfied with the level of service they received. He explained a situation where a mistake was made during the disclosure process of the purchase of two vehicles. After the customer inspected the car he purchased he found out that it had rust. Miami Car Credit took immediate action to figure out how best to handle the situation. The customer requested taking the car to a local body shop, and getting a quote for the repairs. Miami Car Credit then paid for the car to be fixed, "that sort of situation is very rare but if you're right you're right...we always own up to that."

When asked to comment on complaints posted on Ripoff Report's website Mr. Kislyansky were against an employee named Paul, "[we've] never had an employee named Paul here." Miami Car Credit has done all they could to track down the author to see what they could do to help, but have been unable to reach the author. In order to ensure future and current customers Miami Car Credit is a Dealer Raider certified dealership, they have an A- rating with the Better Business Bureau, as well as the National Independent Auto Dealers Association.

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Kislyansky stated, "we are more thorough through the sales process. As far as signing the documents. We are actually very methodical about signing the documents. We are really pushing the customer to read the documents."

Miami Car Credit is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "It gives us a chance to make up for any mistakes we may have made. We have thousands of customers, thousands of transactions so things are bound to slip through the cracks. We are happy to have the chance to be represented fairly on the website and to the customers that trust Ripoff Report."



MIAMI CAR CREDIT - STATEMENTS FROM THE OWNER

" We are one of the top used autobomile retailers in South Florida. With us, you'll always receive clear and concise information, so that your buying decision can be worry-free. Please take time to review our site, learn about some of our inventory, meet the people who will help facilitate your sale, understand our history, and receive answers to some of your questions

Miami Car Credit's employee's spoke highly of the management and executive team. They stand by their company and product. Miami Car Credit takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Miami Car Credit provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr. Kislyansky is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."

Ripoff Report was pleased to learn that Miami Car Credit's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM MIAMI CAR CREDIT

Miami Car Credit recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Miami Car Credit has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Oleg Kislyansky, Ripoff Report is convinced that Miami Car Credit is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Miami Car Credit meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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