- Report: #569077
Complaint Review: Michelle McCord Pond Passions Outlet - Internet
Reported By:
fasttalon94 -
richfield, Minnesota, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Michelle McCord Pond Passions Outlet
Internet, United States of America
Phone:
Web:
www.pondpassionsoutlet.com
Categories:
Business Rating:
(0)
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Michelle McCord Pond Passions Outlet MickyDonald12 on Ebay Fluval filter was damaged upon arrival, Internet
Well, this will be the third ripoff-report for Michell Mccord and Pond Passions Outlet.
I bought a filter on ebay from her and she sent it out....not in a very timely manner but I did recieve it. The UPS box was unharmed. But upon opening my fluval box i noticed a few bits of plastic on the bottom of the fluval box. I inspected everything and it all checked out...or so I thought. I figured the bits of plastic came from some of the packaging or something like that. I went downstairs to my aquarium and started the assembly process. As you know the fluval filters have a lot of pieces and take time to set up. I had cut the hoses to fit my tank and opened all the individual packages of media.
I then went to the sink to fill up the canister part of the filter and water came shooting out the bottom at me. The bits of plastic were missing from the bottom of the canister. The entire filter is now obsolete because it doesn't hold water.
Now in Michelle's defense there would have been no way for her to know that something was damaged internally (except the crushed corner of the fluval box) but fluvals come completely sealed and unless she had opened it up before sending it to me she would not have been able to know. So in her defense I politely called and emailed her, knowing that there are predators on Ebay I decided to cover all my bases.
I recieved no phone call nor email from her for 24 hours. I then called her again the day after and she answered. I explained to her what happened and she said "ok, what is your ebay user name? I'll send out a replacement today" That was easy I thought....a little too easy. Perhaps I was getting blown off?
Well a week had gone by and no replacement canister. So I emailed her again threatening her with a paypal dispute and I got a similar response as I first did "oh I forgot I'll send it out today".....heard that before Michelle! So I opened the dispute to show I wasn't bluffing.
Well PayPal would like to give me all my money back but if I send her the filter in the same condition I recieved it in. Well if you've been following my mundaine story you'd know that this is not possible. I had already cut the hoses to spec and opened all the individual packaging. So I could spend the extra $20 so ship the filter back to her just so that she could claim that the filter has been "used" and then I would be out all of my money. So I had to order a replacement canister at the cost or $55.
Thanks for listening, It's too bad we have people like this on Ebay that have zero respect for their customers or are complete space cadets and forget that they have customers that need assistance. There is also something going on with her website at the moment. Looks like it's either under maintainance or she didn't pay the hosting bill since the website is inaccessable.
2 Updates & Rebuttals
fasttalon94
richfield,Minnesota,
United States of America
HA!
#2Author of original report
Sat, February 13, 2010
Well, where to start.
First of all being a top rated seller doesn't mean much. It means you
sell alot of stuff and Ebay wants to give you more exposure because
Ebay gets a cut whenever you sell something! But I have been a
member of Ebay and have been selling stuff for longer than you have.
It looks like you have been selling for 4.5 years. I have a rating of
100%, you have 34 negative remarks in the last 12 months.
Silly me for going ahead and filing a claim. I have been sitting here
with no filtration on my 90 gallon tropheus tank. Doing daily water
changes and having only a powerhead in the tank because i figured a
new filter was i nthe mail so I sold my old filter to a fellow fish
club member....and believe me the entire fish club will hear about
this. um, you know, M.A.S. Minnesota Aquarium Society....we're a
pretty large fish club.
And that rebuttal you added to your ebay negative feedback. I sent
three pictures to this person immediately after being falsely accused
of fraud. Also to prove that I was not making any of this up I sent
Michelle a confirmation email for the part that she SHOULD have sent
me a week ago. Why would I spend another $55.60 just to prove a
point? I wouldn't.
This is the email and these are the pictures I sent Michelle at Pond
Passions and she is still giving me that great customer service that
led to her having 34 negative remarks on ebay in the last 12
months.....
All I want is my $55.60 Michelle! Save you reputation and refund me my $55.60
______________________________
order TheAquaticDepot.com-5196 from TheAquaticDepot.com
"TheAquaticDepot.com" <[email protected]> to [email edited] com>
9:26am
This email is to confirm the receipt of and to thank you for your
recent order from TheAquaticDepot.com!
You can always find out the current status of your order by going to
[hyperlink edited]
Date Sat Feb 13 10:25:59 EST 2010
Ship to [name edited]
[address edited]
richfield MN 55423
US United States
[phone number edited]
Bill to Same
E-Mail [email edited] (emailed)
Via Ground (5-7 Business Days)
Payment MasterCard
Name Code Qty Each Options
------------------------------
U. Fluval 404 405 A-20197 1 46.64
Replacement Filter
Canister A-20197
Subtotal 46.64
Shipping 8.96
Tax 0.00
Total 55.60
<a href="http://s20.photobucket.com/albums/b235/ilovetoys/?action=view¤t=100_0808.jpg" target="_blank"><img src="http://i20.photobucket.com/albums/b235/ilovetoys/100_0808.jpg" border="0" alt="Photobucket"></a>
Michelle mccord
GRAND BLANC,Michigan,
U.S.A.
Replacement filter offered
#3REBUTTAL Owner of company
Sat, February 13, 2010
I had offered to send a replacement filter. Before receiving the canister the customer decided to cover all his bases & open a paypal dispute. I can totally understand this reaction. Now, why would I replace the canister? To my understanding I had granted a full refund upon receiving the filter back. He had opened the dispute, so I figured he wanted to return the merchandise. That is usually the case when disputes are filed.
I have been selling on Ebay for 5 years now. I am an Ebay platinum powerseller. I am also a top rated seller with a little yellow ribbon next to my name. This type of seller is recommended by ebay. Ebay also boosts our search engine key words & does best matches for us. I am a very respectable Ebay seller.
My husband & I have several pet stores throughout Michigan. We have been in the business for 36 years. We would not have become successful by being dishonest people. By the way, Ebay will be removing the feedback left because it broke the feedback policy compliance. I have already spoke to my Ebay representative. I do apologize that you were not satisfied, but I was just following paypal dispute instructions.
