- Report: #1038650
Complaint Review: Micro Center - Mayfield Heights Ohio
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Micro Center
1349 S.O.M. Center Road Mayfield Heights, 44124 Ohio, United States of America
Phone:
440-449-7019
Web:
www.microcenter.com
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Micro Center Micro Center's protection plan doesn't really cover anything on your computer. Mayfield Heights, Ohio
I purchased a computer with a 3 year protection plan ($139.39 + tax) from Micro Center in July of 2012.
I had some issues with my DVD drive, so I took it in for servicing (March 22, 2013). It took until the following Thursday to get an answer from the technician as to what the problem was.
When he called, he says there is a glitch in the operating software (manufacturer Windows 7). His only solution was to recover the computer to factory settings (almost anyone is capable of doing this). By the way, how does that fix a glitch in the operating system? He's not actually fixing anything; just resetting the system.
Then he proceeds to tell me that software glitches, even in the operating system installed by the manufacturer, are not covered under the warranty. He tells me that the diagnosis would be $100 and the recovery would be $70. So what exactly does the warranty cover? Nothing. The hardware is covered, but that is controlled by drivers, applications, etc (i.e. software).
I told them not to touch it and I'd do it myself The only reason I buy warranties is so I don't have to spend my time trying to fix glitches.
It's a scam. You pay them $140 and they do nothing. You're better off with the Geek Squad. I've purchased plenty of computers with warranties from Best Buy. If something goes wrong, I drop it off and they fix it, even if the problem is some bad application I installed.
I had some issues with my DVD drive, so I took it in for servicing (March 22, 2013). It took until the following Thursday to get an answer from the technician as to what the problem was.
When he called, he says there is a glitch in the operating software (manufacturer Windows 7). His only solution was to recover the computer to factory settings (almost anyone is capable of doing this). By the way, how does that fix a glitch in the operating system? He's not actually fixing anything; just resetting the system.
Then he proceeds to tell me that software glitches, even in the operating system installed by the manufacturer, are not covered under the warranty. He tells me that the diagnosis would be $100 and the recovery would be $70. So what exactly does the warranty cover? Nothing. The hardware is covered, but that is controlled by drivers, applications, etc (i.e. software).
I told them not to touch it and I'd do it myself The only reason I buy warranties is so I don't have to spend my time trying to fix glitches.
It's a scam. You pay them $140 and they do nothing. You're better off with the Geek Squad. I've purchased plenty of computers with warranties from Best Buy. If something goes wrong, I drop it off and they fix it, even if the problem is some bad application I installed.
1 Updates & Rebuttals
MCcustrel
Hilliard,Ohio,
Micro Center Customer Relations
#2REBUTTAL Owner of company
Thu, March 28, 2013
HI
I apologize you had trouble with your service plan covering the issue you had with your computer. I would really love to get more details from you about the situation as well as your contact info so we can look into the issue at hand and come to a mutually beneficial resolution.
You can reach me at custrel (at) microcenter (dot) com. I understand how upsetting this issue can be and would love the opportunity to dig a little deeper into the situation with you.
Hope to hear from you soon,
Customer Relations
Micro Center
