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  • Report:  #174190

Complaint Review: MicroMagic US Aka MicroMagic PC - El Monte California

Reported By:
- Renton, Washington,
Submitted:
Updated:

MicroMagic US Aka MicroMagic PC
10505 VALLEY BLVD., Suite 670 El Monte, 91731 California, U.S.A.
Phone:
626-401-9974
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I wish that this report had existed before I bought from MicroMagic. Other similar stories can be found elsewhere and the Better Business Bureau Report (Surprise!!! It's an "F")

I have worked in retail for several years, and understand that miscommunications or accidents sometimes occur. That is not the case with MicroMagic.US. Their operation is a bait and switch scam through and through.

On December 28th, I visited the site, as I was looking to purchase 1GB of PC3200 DDR. They had Samsung and Micron memory (both very reputable names) at EXTREMELY low prices (yes, I know, too good to be true). When clicking on the Samsung memory, there was an offer to upgrade to Crucial memory for an additional $6.99. As Crucial is one of the best names in the business, I purchased 1GB of Samsung DDR, upgraded to Crucial Memory.

Pro: The memory arrived very quickly (now on to the bad)

It was not Crucial memory, just a generic piece of memory. I had paid for the upgrade! Oh well; if it worked, I was going just live with it. In my first computer, it would not boot with the new memory at all. Just get a little bit into the process and reboot. I put in my original DIMM, no problems. Put the MicroMagic DIMM back in, went into the BIOS, where the computer froze. Rebooted, and quickly changed the memory settings to the most compatible (slowest) timings. Computer would still not boot, but the memory was recognized as 512MB and not the 1GB I had purchased. I tried in two other computers, and it was only recognized as 512MB in both.

I wrote Micromagic, and reached our good friend LEO GUILLEN. He explained:

I GOT YOUR E-MAIL AND HAVE READ IT THE MEMORY THAT YOU BOUGHT IS HIGH DENSITY MEMORY SAMSUNG THAT IS WHY YOUR

MOTHER BOARD IS ONLY SHOWING HALF OF THE RAM. I DO UNDERSTAND WHAT YOU ARE TELLING ME, SO FROM WHAT I KNOW. YOU NEED LOW DENSITY/ALL COMPATIBLE RAM. PLEASE MAIL IT BACK TO US THE UPGRADE FEE IS $30.00 FOR THE INDUSTRY

STANDARD LOW DENSITY (64x8) TYPE.

PLEASE MAIL A PERSONAL CHECK TO..

I wrote back and explained that I had upgraded to Corsair Memory, which would definitely work with my motherboard, and requested that he send me the correct memory. His response FLOORED me:

CORSAIR IS THE SAME ONLY WE FORGOT TO ADD THE STICKER, PLEASE CHECK THERE WEB SITE AND YOU'LL SEE.

PS: CORSAIR USES SAMSUNG CHIP'S/YOU ORDERED HIGH DENSITY MEMORY.

FYI, Corsair does NOT EQUAL generic memory. This was BLATANT false advertising. Micromagic charged me an upgrade fee for CORSAIR STICKERS?!? I emailed Corsair and confirmed that they do not sell generic high density memory.

Note: I see I am not the only one that has recieved generic memory purporting to be a major name brand. From the MicroMagic review at Pricewatch -

"09Dec05 I ordered 2 sticks of Micron brand RAM ($115.50 Order Total). They shipped NCP brand with a bogus Micron Technology label over the NCP label. I confirmed w/Micron that it was fraudulently relabeled."

Back to my story. I forwarded the response from Crucial to Leo, and received (this will look familiar. I wonder how many people he has sent it to)

I GOT YOUR E-MAIL AND HAVE READ IT THE MEMORY THAT YOU BOUGHT IS HIGH DENSITY MEMORY/SAMSUNG 0R MICRON THAT IS

WHY YOUR MOTHER BOARD IS ONLY SHOWING HALF OF THE RAM. I DO UNDERSTAND WHAT YOU ARE TELLING ME, SO FROM WHAT I KNOW/ YOU NEED LOW DENSITY/ALL COMPATIBLE RAM, PLEASE MAIL IT BACK TO US THE UPGRADE FEE IS $20.00 FOR THE INDUSTRY STANDARD LOW DENSITY (64x8) TYPE.

PLEASE MAIL A PERSONAL CHECK TO

At that point, I asked for a refund, and he said to send it back. I did so (Certified Mail), and it was received on 1/19. I emailed him on the 17th, and was told that a credit would take:

SHOOD BE A FEW BUSINESS DAYS.

So it is now January 31st. No Credit. Follow-up emails are not replied to. I am glad that I used American Express. They are working on the dispute as we speak.

MicroMagic.US = SCAM SCAM SCAM!

Sean

Renton, Washington
U.S.A.

STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!


7 Updates & Rebuttals

Cathybeens

Mount Airy,
Maryland,
U.S.A.
I Perchaced and received what I ordered from MicroMagic US Aka MicroMagic PC. with Great! Respect!! MicroMagic US Aka MicroMagic PC Is Truely A Wonder

#2Consumer Comment

Mon, May 11, 2009

MicroMagic US Aka MicroMagic PC 5/8/09 3:07 PM FeedbackType Feedback FOR MicroMagic US Aka MicroMagic PC Dealer Response OrderNumber Posted Dealer Positive The shipment arrived on time and was very well packed. It was a satisfactory experience. Will definitely do business with again. On File 5/8/2009 11:37:00 AM 4MAGIC US Positive In this part of the country, some Cpu's are hard to get.I thank MICRO MAGIC for being there with excellent prompt service On File 5/6/2009 8:51:00 PM MICRO MAGIC Positive Order was filled quickly and accurately. Item arrived in a timely manner and was what was ordered. No mixups. Great to deal with. Site was relatively easy to use. On File 5/6/2009 11:23:00 AM MICRO MAGIC Positive There were some billing complications, but customer service was pleasant to work with. I have ordered from them in the past and will continue to do so. On File 5/6/2009 11:01:00 AM 4MICROUS Positive Excellant service. Quick delivery, and great packaging. Have shopped here before and will do so again. On File 5/6/2009 7:56:00 AM MICRO MAGIC Positive The free delivery was much faster than I anticipated and the product worked flawlessly. These people will continue to get my business. On File 5/5/2009 11:29:00 PM 4MAGICUS Positive I have placed several orders with MICRO MAGIC and have always received prompt service, great prices, and no hassles when I had to return an item. On File 5/5/2009 9:04:00 PM 4MAGICUS Positive The shipping was fast and the processor installed and was recognized immediately. There will definitely be a return visit and purchase. On File 5/5/2009 8:27:00 PM MICRO MAGIC Positive Fast Ship, Great Price, would highly recommend! This is my second order with MICRO MAGIC On File 5/5/2009 6:05:00 PM 4MICROUS Positive Great Service - Fast Shipping - Product was as described and works Great --- would use again On File 5/5/2009 5:24:00 PM 4MICROUS Positive PRO: Odered PC133 RAM on Tuesday evening. Received an email on Wednesday morning that it shipped via First Class USPS. Received it on Friday. Great service! CON: StarMicro web site is a bit crude and basic--restock fee is high at 25 percent. On File 5/4/2009 4:38:00 PM MICRO MAGIC Positive This is my second order.Ordered a 775 Proc the 1st time, 2-2100 sticks/2-723 procs the 2nd. Got both on day stated in confirm. Service & delivery top notch. Could not have been any better in any way. Phone support top notch. Makes me wish 4MAGIC US would expand their product line. They operate the way an online company should. Thank you 4MAGIC US. I'll be back for sure. On File 5/1/2009 10:45:00 AM MICRO MAGIC 4MICROUS


Sean

Renton,
Washington,
U.S.A.
Company Schills join the party!

#3Author of original report

Tue, May 22, 2007

Wow... I had almost forgotten about being ripped off by Leo Guillen and crew last year, but apparently he has found the site and decided to put up some GLARINGLY obvious fake rebuttals from "satisfied customers". Let's start with the post called "Best Computer Store Micro Magic US". Bla bla bla... shipping was fast, I got exactly what I wanted, bla bla bla. Who signed it? Leo. From Rowland Heights. Who owns the 4magicus.com domain? Leo. From Rowland Heights. Leo is not the sharpest knife in the drawer. At least put a fake name to go along with your fake review! Domain Name.......... 4magicus.com Creation Date........ 2006-03-31 Registration Date.... 2006-03-31 Expiry Date.......... 2007-03-31 Organisation Name.... leo guillen Organisation Address. 1881 valencia st Organisation Address. Organisation Address. Rowland Heights The next "rebuttal" (I Love 4magicus Micro Magic Us Sweet Company And Very Good) comes from "Ted". Hooray! Leo decided to at least put a fake name in this time! Have I mentioned that spelling/grammar/English are not Leo's specialty? let's look at rebuttal #2. Ted is so excited that he puts in raving review after raving review. Except... Ted has apparently found the following site, which list Shimon Rura's scam experience with Leo (http://www.rura.org/scam/). Interspersed with the fake reviews are gems such as: "So you see this reprot was only don by one person by the name of Shimin Rura who is a lyer and an out rite Fraud and who lives in Boston And San Frn Were all the Gay peoply live." Really? Boston is in/near/around San Francisco? Shimon managed to get in contact with Brian Glick, Financial Crimes Detective with the El Monte Police Department (local to Leo Guillen). Somehow, the really happy 4magicus customers have decided to leave reviews that allude to Brian: "If you have Received a Item due to this company being great, Please contact: Brian Glick Financial Sales (Rep) El Monte 4magicus.com Sales Department phone (626) 850-1275 email [email protected] He is really AFFILIATED with this company!! He is a Real Sales (REP) with the El Monte Sales Draft Dept. 4magicus.com Doing the Amrican Dream Yeah! On File 5/16/2007 2:58:00 PM 4Magicus.com " If you have Received a Item due to this company being great, Please contact: Brian Glick Financial Sales (Rep) El Monte 4magicus.com Sales Department phone (626) 850-1275 email [email protected] He is really AFFILIATED with this company!! He is a Real Sales (REP) with the El Monte Sales Draft Dept. 4magicus.com Doing the Amrican Dream Yeah! On File 5/17/2007 3:30:00 PM 4Magicus.com The exact same report... 1 day apart. If you read my previous comments on Leo and his ripoff companies, you will see that he is a big fan of "Copy and Past". Leo also transposed Brian's phone number digits. If you have been scammed, and would like to get ahold of him, his REAL contact information as follows. Detective Brian Glick of the city of El Monte, CA police department is investigating MicroMagic (now 4magicus) scam reports, and needs more reports from people who think they may have been scammed. Please describe your experience and how you believe you have been scammed, and email or call: Brian Glick Financial Crimes Detective El Monte Police Department phone (626) 580-2175 email [email protected] Leo Leo Leo... Some people work hard to make an honest living, and then there are people like Leo. What a load of... Stay away from these scammers. I would not order from them for ANY REASON AT ALL!!!


Ted

Vally View,
Ohio,
U.S.A.
I Love 4magicus Micro Magic Us Sweet Company And Very Good

#4REBUTTAL Individual responds

Mon, May 21, 2007

Please Read All The Good Things That All Their Customers Have Said About Them. I ordered a case a few years back and it didn't turn out that good, I kept getting the wrong case but the 3rd time was the charm. Needless to say I was sceptical about ordering a power supply from them, but I did and I got what I payed for, a great power supply and a new found company that I'll recomend to anybody. On File 5/18/2007 2:33:00 PM 4Magicus.com Positive Fast shipment, great price, great transaction! I'll gladly do business with them again. On File 5/18/2007 1:58:00 PM 4Magicus.com Positive They have always been very quick in filling my orders accurately and shipped in a timely fashion. Recommend them to other people with hardware needs all the time. On File 5/17/2007 3:51:00 PM 4Magicus.com Positive I ordered four different items from Pricewatch on the same day. My external hard drive that I ordered from 4Magicus.com arrived days before the others. I was also pleased to find it was already partitioned for me. I've ordered from them before and will do so again in the future. Especially since they keep their prices competitive. On File 5/17/2007 3:32:00 PM 4Magicus.com Positive If you have Received a Item due to this company being great, Please contact: Brian Glick Financial Sales (Rep) El Monte 4magicus.com Sales Department phone (626) 850-1275 email [email protected] He is really AFFILIATED with this company!! He is a Real Sales (REP) with the El Monte Sales Draft Dept. 4magicus.com Doing the Amrican Dream Yeah! On File 5/17/2007 3:30:00 PM 4Magicus.com Positive There website is great to find your product you want. We needed two new hard drives for our server. The description of the products were great. We put the order in the cart and went throught the other screens and finished and printed the sale. The package came with a few days as expected. The hard drives were wrapped in bubble wrap with no chance to damage in the box. Im happy like all you others R On File 5/17/2007 3:12:00 PM 4Magicus.com Positive Customer service is responsive via email and their price is very cheap. I bought total of 2 Dell memory sticks for $35 each with free shipping while Dell is charging $79 each at their site. Keep it up 4Magicus.com On File 5/17/2007 3:10:00 PM 4Magicus.com Positive I purchased a wireless card from 4Magicus.com and it just arrived the day after. Website is easy to navigate, price is the lowest I seen, fast shipping. Great experience, I will be back. Thanks! On File 5/17/2007 1:14:00 PM 4Magicus.com Positive This place must be the best kept secret on the net! I ordered once hoping the price and availability were accurate and they were much to my surprise. After receiving my item faster then I thought I had to order again and had the same result. I try not to give reviews for places I like to think are my little secret but this place backs it up. Great job guys will be back again!! On File 5/16/2007 4:38:00 PM 4Magicus.com Positive items came in just 6, days, Wow what a supper merchant 4Magicus.com rocks forever man. On File 5/16/2007 4:36:00 PM 4Magicus.com Positive ***4magicus*** Where you a Happy Customer of 4Magicus.com ? File your order here. On File 5/16/2007 3:02:00 PM 4Magicus.com Positive If you have Received a Item due to this company being great, Please contact: Brian Glick Financial Sales (Rep) El Monte 4magicus.com Sales Department phone (626) 850-1275 email [email protected] He is really AFFILIATED with this company!! He is a Real Sales (REP) with the El Monte Sales Draft Dept. 4magicus.com Doing the Amrican Dream Yeah! On File 5/16/2007 2:58:00 PM 4Magicus.com Positive Good website I am very pleased with this merchant, good price, easy to order, delivery on time, good packaging, overall a no fault. I also called their 626 850 number and Brian Was very helpful On File 5/16/2007 2:52:00 PM 4Magicus.com Positive I was amazed with their service. I needed some additional memory for my PC and after spending some time i found it at their store. I placed the order on-line at 2AM on Tuesday and the same day afternoon I got an e-mail telling me that the item had been shipped. I received it on the next day around noon. That is the whole on-line purchase took only 34 hours!The best on-line shopping experience so far! On File 5/16/2007 2:43:00 PM 4Magicus.com So you see this reprot was only don by one person by the name of Shimin Rura who is a lyer and an out rite Fraud and who lives in Boston And San Frn Were all the Gay peoply live. But rest asure that i have also filed a report on this fake person Rura. Oh! and one more thing their is Really No Brian Glick. I had called this number that was posted on the Blog and this Number Says That The Number Is No Longer In use. Well Well Well! This is how the blog will go for now on. MicroMagic/ChinPC/4MagicUS Not Victims: Contact the El Monte Sales Dept: Sales (Rep) Brian Glick of the city of El Monte, CA Sales Team department is Saling PC Parts MicroMagic Great reports, and needs more reports from people who think they may have been Dun Very Good. Please describe your experience and how you believe you have been Charmed, and email or call: Brian Glick Financial Crimes Detective El Monte Police Department phone (626) 850-1275 email [email protected]


Leo

ROWLAND HTS,
California,
U.S.A.
BEST COMPUTER STORE MICRO MAGIC US

#5Consumer Comment

Sat, May 19, 2007

So here's my story for 4/20: Order on 4/18, expecting 1-5 days delivery, got it on 4/20. yup, THAT fast. After reading all the reviews, I was a bit skeptical. (the Website design didn't look too professional either) However, I opted for a name brand Kingston RAM instead of the mystery bag maybe its samsung maybe its not cheaper choices. BEST PRICES, FAST DELIVERY! Here's to 4/20 & Upgrade S!


Sean

Renton,
Washington,
U.S.A.
The rabbit hole goes deeper...

#6Author of original report

Thu, May 18, 2006

I'm not sure where this ends, but it is quite interesting! As mentioned in my last post, Micromagic.us is now operating as chinpc.net and 4magicus.com. Now chinpc.net is a virtual clone of the old micromagic.us site. They have just changed the color of the sidebar and the font. The second site, however, (4magicus.com) has a completely different layout. Leo Guillen had trouble even typing a coherent email. How did he manage to develop this 2nd new site (they were registered within a week of each other)??? Hmm... Well, the day after he registered the new domain, the following job posting appeared here: http://www.getafreelancer.com/projects/Logo-Design/Customize-Yahoo-store-home-page.html Status: Frozen Budget: $ 100-300 Created: 04/01/2006 at 18:37 EST Bidding Ends: 04/11/2006 at 18:37 EDT Project Creator: cnp Buyer Rating: (No Feedback Yet) Description: 1) current yahoo store http://micromagic.us new domain name 4Magicus.com 2) want to have a feel and look similar to http://www.enetshoponline.com/ (http://store.yahoo.com/pcmemory-stores/index.html) all Yahoo functions shall remain 3) Include a new logo (make a suggestion !) and couple attractive "banner" 4) Send in prior Yahoo store work for reference (must !) 5) time frame 2 weeks Someone was HIRED to design the new site.They did such a good job of cloning the new site... let me share the "about us" from both sites: http://store.yahoo.com/pcmemory-stores/aboutus.html "ENETSHOPONLINE.COM (Enet Marketing, Inc.) was founded on July 1st, 1999 and DBA by ATRIC Technology Inc. Currently, ENET is the Pan-American Sales and Marketing representative for most major Memory Technology Companies from ASAI. Our manufacturing partners are capable of producing over 70,000 mainboards, peripheral cards, memory modules and other components each month. Our combined strong R&D teams are able to provide advanced products a step ahead of our competitors which assures you a profitable business." (it continues, but here is the 4magicus.com site) http://www.4magicus.com/aboutus.html "4MAGICUS.COM (micro magic, Inc.) was founded on July 1st, 1999 and DBA by micro magic Inc. Currently, 4MAGICUS is the Pan-American Sales and Marketing representative for most major Memory Technology Companies from ASAI. Our manufacturing partners are capable of producing over 70,000 mainboards, peripheral cards, memory modules and other components each month. Our combined strong R&D teams are able to provide advanced products a step ahead of our competitors which assures you a profitable business." Hmmmm.... both companies were founded the exact same day, and have WORD FOR WORD the same description. WTF???


Sean

Renton,
Washington,
U.S.A.
Micromagic.us name change update micromagicpc.net, chinpc.net, 4magicus.net

#7Author of original report

Thu, May 18, 2006

Hello All- Good News: Micromagicus.com is no more! Bad News: They just changed names :( Leo Guillen, scammer extraordinaire is now doing business as: micromagicpc.net chinpc.net 4magicus.net They are already up on pricewatch.com with fake reviews from fake customers that apparently were buying product before the domains were even registered. There is also now another Leo Guillen/Micromagic fan site up! http://www.phunkedupman.biz/ A scammer by any other domain is still a PUNK! micromagicpc.net = [ 66.94.234.16 ] Domain Name.......... micromagicpc.net Creation Date........ 2004-07-30 Registration Date.... 2004-07-30 Expiry Date.......... 2006-07-30 Organisation Name.... May Chin Tang Organisation Address. 1881 Valencia Street Organisation Address. Organisation Address. Rowland Heights Organisation Address. 91748 Organisation Address. CA Organisation Address. UNITED STATES Admin Name........... May Chin Tang Admin Address........ 1881 Valencia Street Admin Address........ Admin Address........ Rowland Heights Admin Address........ 91748 Admin Address........ CA Admin Address........ UNITED STATES Admin Email.......... [email protected] Not to mention micromagic.us = [ 68.142.205.137 ] Domain Name: MICROMAGIC.US Domain ID: D7570333-US Sponsoring Registrar: MELBOURNE IT LTD Domain Status: ok Registrant ID: A111307178440156 Registrant Name: Leopoldo Guillen Registrant Organization: Leopoldo Guillen Registrant Address1: 1881 valencia st Registrant City: Rowland Heights Registrant State/Province: CA Registrant Postal Code: 91748 Registrant Country: United States Registrant Country Code: US Registrant Phone Number: 1.6264013922 Registrant Email: [email protected] along with: Domain Name.......... chinpc.net Creation Date........ 2006-04-06 Registration Date.... 2006-04-06 Expiry Date.......... 2007-04-06 Organisation Name.... MAY CHIN TANG Organisation Address. 1881 VALENCIA ST Organisation Address. Organisation Address. ROWLAND HTS Organisation Address. 91748 Organisation Address. CA Organisation Address. UNITED STATES Admin Name........... MAY CHIN TANG Admin Address........ 1881 VALENCIA ST Admin Address........ Admin Address........ ROWLAND HTS Admin Address........ 91748 Admin Address........ CA Admin Address........ UNITED STATES Admin Email.......... [email protected] and last but not least: Domain Name.......... 4magicus.com Creation Date........ 2006-03-31 Registration Date.... 2006-03-31 Expiry Date.......... 2007-03-31 Organisation Name.... leo guillen Organisation Address. 1881 valencia st Organisation Address. Organisation Address. Rowland Heights Organisation Address. 91748 Organisation Address. CA Organisation Address. UNITED STATES Admin Name........... leo guillen Admin Address........ 1881 valencia st Admin Address........ Admin Address........ Rowland Heights Admin Address........ 91748 Admin Address........ CA Admin Address........ UNITED STATES Admin Email.......... [email protected]


Sean

Renton,
Washington,
U.S.A.
Micromagic.us update

#8Author of original report

Sat, March 04, 2006

Found another great account of the scam these guys are running here: http://rura.org/extras/scram/

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