Anonymous
Texas,#2UPDATE Employee
Thu, January 12, 2012
Your account is your responsibility. Investigations take time. You can't expect to be put ahead of everyone else. Microsoft did not decide one day, "Hey! Let's charge this person for some random video game! That will be sooo cool!!" Someone with the password or access to your account purchased a game with your information through Microsoft. We can't lock and investigate every single account that chooses to purchase a game. That's absurd. Also, the terms of use state you cannot sue. You couldn't sue over that anyway... seriously. Your password got cracked... not Microsoft's fault. There are tips on the website to help keep your account secure. We will ask for the last 4 of the CC on your account regardless if you deleted it or not.. it's a way to verify that it's you. The computer prompts us for it and will match it to what was on file. Would you like someone else to call in with your name and information and get your email address, steps to reset your password, address, etc? No? Then don't whine about having to verify who you are on the phone. We do our jobs to protect you. Like.. remove your credit card from the account when you call to report any unauthorized activity. That's done immediately per standard procedure to protect you. Like I said, we still need to verify it to make sure it's you. Secondly, we can tell if you made the charges or not. Well, you or a child.. Whoever. We can see exactly what console made what purchase when and from where. Also, to press charges, you have to go through your law enforcement agency. We aren't cops and we aren't authorized to give you any information. We never will be. Would you want us giving your address and information to some stranger? Didn't think so. Have the police call if you want to press charges. Don't whine when we do our job to keep your information safe. Passwords get cracked all the time, no matter where or on what. I've had my email and yahoo passwords cracked before and some video game accounts even when I thought they were impossible. You have to change it regularly, and even then, you're always at risk. You can't blame Microsoft or sue Microsoft. We aren't Sony. We don't get hacked and have your billing information stolen. The worst someone can do is guess YOUR password, after which they can do what they please. You can call and report it, we can fix it, but it takes time. You're not the first person, nor the last. There is no way to completely safe guard an account. If you don't want your stuff at risk, don't put it online, ever. Ever. Don't use online banking, don't use email, don't play games.. Or go strictly prepaid cards. Even then, you're still at risk. It's a risk you take on the internet. There are bad people out there. Microsoft is not one of them.