Complaint Review: Microtec Support LLC - Houston Texas

the callroom is in india. 20 agents pose as microsoft certified technicians but they are call center agents being pushed by the team leader to get their sale or lose their job. the agent convinces you to do pc-sharing to have access to your pc and download their automated software that will show up with diagnostics saying you have faulty softwares and you need to buy new softwares from best buy or walmart or staples.they will convince you that they have a business account with best buy and walmart and staples and they will  do the purchase on your behalf, this is when they ask you for your credit card info or debit card details or checking account details. they ask you to wait as they talk to the supervisor to give you a discount. they come back and tell you that they have good news, that they can buy all softwares from best buy and that they will have their microsoft certified engineer do the servicing on your pc. while waiting for the engineer to get connected to your pc they lure you into getting the lifetime version of the softwares so you supposedly get a discount instead of buying softwares every year. this is all a hoax as they will put microsoft security essentials on your pc which is in reality a free software from microsoft, they will install the cc cleaner which is a free version that you can download yourself from the internet. they will put an icon on your desktop for 24/7 chat support. they have two so-called technicians who are online to provide support. chat only no calls as they only use skype and logmeinrescue.com. these so-called technicians do not have an idea of what a microsoft guy is as they are not really microsoft certified people.microsoft should put a stop to this callroom's operation. they rob americans with hard-earned money so they can live like king and queens at the expense of uncle sam's citizens. calling FBI people go after these crooks.

Caller: www.microtecsupport.com

Call Type: Telemarketer

scammers. the boiler room now employs philippine people to scam uncle sam's senior citizens into giving their credit card info, debit card info, checking account info and even asking poor victims to wire payments or do western union payments. they scare you with saying that your pc has issues and convince you that as a microsoft user they will give free diagnostics. scammers. calling MICROSOFT company why don't you put these scammers behind bars. these thieves are taking advantage of our grannies. these telemarketers cannot find a decent job that sells real products. these telemarketers scam people and feed their families from scamming people. shame on you philippine people scamming the americans. philippine government should stop these thieves. FBI should also run after the people on www.microtecsupport.com. these philippine guys even using www.sunbiz.org. shame on you people feeding your families with scam money. if they charge your card make sure you make a chargeback and get your money back from these con artists, just call your visa or mastercard and ask for chargeback. do not fall for these philippine scammers.

caller from www.microtecsupport.com

telemarketer from philippines

http://www.ftc.gov/opa/2012/10/pecon.shtm

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FTC Halts Massive Tech Support Scams

Tens of Thousands of Consumers Allegedly Tricked Into Paying for Removal of Bogus Viruses and Non-Existent Spyware, and Allowing Scammers to Remotely Access their Computers

The Federal Trade Commission has launched a major international crackdown on tech support scams in which telemarketers masquerade as major computer companies, con consumers into believing that their computers are riddled with viruses, spyware and other malware, and then charge hundreds of dollars to remotely access and “fix” the consumers’ computers.

   

At the request of the FTC, a U.S. District Court Judge has ordered a halt to six alleged tech support scams pending further hearings, and has frozen their assets.

“The FTC has been aggressive – and successful – in its pursuit of tech support scams,” said FTC Chairman Jon Leibowitz.  “And the tech support scam artists we are talking about today have taken scareware to a whole other level of virtual mayhem.” 

The FTC charged that the operations – mostly based in India – target English-speaking consumers in the United States, Canada, Australia, Ireland, New Zealand, and the U.K.  According to the FTC, five of the six used telemarketing boiler rooms to call consumers.  The sixth lured consumers by placing ads with Google which appeared when consumers searched for their computer company’s tech support telephone number. 

According to the FTC, after getting the consumers on the phone, the telemarketers allegedly claimed they were affiliated with legitimate companies, including Dell, Microsoft, McAfee, and Norton, and told consumers they had detected malware that posed an imminent threat to their computers.  To demonstrate the need for immediate help, the scammers directed consumers to a utility area of their computer and falsely claimed that it demonstrated that the computer was infected.  The scammers then offered to rid the computer of malware for fees ranging from $49 to $450.  When consumers agreed to pay the fee for fixing the “problems,” the telemarketers directed them to a website to enter a code or download a software program that allowed the scammers remote access to the consumers’ computers.  Once the telemarketers took control of the consumers’ computers, they “removed” the non-existent malware and downloaded otherwise free programs.

FTC papers filed with the court alleged that the scammers hoped to avoid detection by consumers and law enforcers by using virtual offices that were actually just mail-forwarding facilities, and by using 80 different domain names and 130 different phone numbers.

The FTC charged the defendants with violating the FTC Act, which bars unfair and deceptive commercial practices, as well as the Telemarketing Sales Rule and with illegally calling numbers on the Do Not Call Registry.  It asked the court to permanently halt the scams and order restitution for consumers.

The FTC acknowledges and appreciates the support it received from the Australian Communications and Media Authority (ACMA), the Canadian Radio-television and Telecommunications Commission (CRTC), and the United Kingdom’s Serious Organised Crime Agency, each of which provided invaluable assistance to the FTC.  The CRTC and ACMA also brought administrative actions for violations of their Do Not Call laws.  The FTC also acknowledges investigative assistance it received from Microsoft, as well as from other computer companies.  

The FTC cases targeted 14 corporate defendants and 17 individual defendants in 6 legal filings, Pecon Software Ltd., Finmaestros LLC,  Zeal IT Solutions Pvt. Ltd., Virtual PC Solutions, Lakshmi Infosoul Services Pvt. Ltd., and PCCare247, Inc., and individual defendants in each of the cases. 

The Commission vote to authorize staff to file the complaints was 5-0.  The complaints were filed in the U.S. District Court for the Southern District of New York. 

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