kujox99
san antonio,#2Consumer Comment
Mon, February 01, 2010
why would he tow a trailer to the shop when he is getting his car fixed? Of course he didn't say that because he didn't do it. He is simply stating that he tows a boat on a regular basis. He even said to the ramp and back. If your really an example of the type of employee that works at Midas then it is obvious that they get people who don't pay attention to what they are doing and I wont be giving them my business. Then again since you no longer work there maybe the problem is gone.
Ase Tech Phx
Phx,#3UPDATE EX-employee responds
Wed, March 08, 2006
you didn't mention towing a trailer to the shop
Walter
New Port Richey,#4Author of original report
Mon, June 14, 2004
IN RESPONSE TO YOUR COMMENTS, HERE IT IS. I ONLY HAD THE VAN PULLING LEFT WHEN THE BRAKES WERE "APPLIED" TO STOP THE VAN, "NOT" WHEN I DROVE AND USED NO BRAKES. IT DIDNT WANDER OFF THE ROAD SO IT WAS NOT A TOTAL ALIGNMENT PROBLEM. THE FORD DEALER DID BLEAD THE ABS SYSTEM AND ALL 4 WHEELS 2 TIMES. I WATCHED AT THEIR BAY WINDOW THE WHOLE DEAL. IT IS ALSO REMARKABLE THAT THE SERVICE ADVISOR TOOK ME OUT TO SHOW ME WHAT THEY HAD TO DO AND WHY IT TOOK SO LONG TO ACOMPLISH. I WAS THEN SUMMONED THAT THE TIRES OUTER EDGES WERE A BIT FLARED. DUE TO THE TOE END BEING OUT A FEW DEGREES. ( ALIGNMENT) AFTER IT WAS DONE, I WAS ASKED TO DRIVE IT WITH SERVICE TECH. PROBLEM WAS GONE. PERIOD !! ABS BREAK SYSTEM WAS FINE, ALL ELECTRONICS WERE FINE TOO. ALSO HERES THE BEST PART. MIDAS CALLED ME AFTER I FAXED THE BILL FROM FORD. THEY AGREED IT WAS MIS-DIAGNOSED AND WANTED TO REFUND SOMETHING TO PLEASE ME CAUSE THIS HAS BEEN A CONSUMER PROBLEM.. I SAID THE MOST YOU CAN, AND HE SAID (MIDAS REP CUSTOMER SVC) THEY CAN REFUND $300.00 BUT THE REST IS COST OF SOME OF THE PARTS USED. I AGREED AND HAD THE CHECK IN 4 DAYS FLAT. HE TOOK CARE OF THE ORDEAL. SO THANKS FOR THE COMMENTS BUT NOW YOU CAN GO BACK TO REALITY AND SEE THAT MIDAS WAS "WRONG". I HAVE DRIVEN ABOUT 14000 MILES TO DATE AND NO ALIGNMENT OT PULLING STILL. AND I TOW AN 18 FT I/O BOAT TO THE RAMP & BACK.
Aaron
Houston,#5Consumer Comment
Sun, June 13, 2004
when you go into an automotive repair shop and tell them that your vehicle is pulling when braking, they are going to change the brake hoses on the front. i think what this customer forgot to mention was that the vehicle was pulling to the left ALL of the time. that is why when they took it to the dealer, they did an alignment.