Monkeypaw
Salem, Oregon,#2Author of original report
Tue, October 14, 2008
I have received an email from the General Manager of Hosting Services promising not only quick resolution, but a refund and free hosting as compensation for this issue.
Marc Bollinger
Chicago,#3REBUTTAL Owner of company
Tue, October 14, 2008
Shawn, Thanks for bringing these support issues to my attention. Your tickets should not have been closed without resolution and I've asked our technical support manager to ensure that our team does not do this again. As for your issues, I've asked our new senior windows administrator to take a personal interest in working with you. We're a very serious company and take your complaint quite seriously. We'll do everything we can to make it right. Marc Bollinger General Manager