I called "mike diamond" to have a toilet repaired. The first time I called was the day I wanted service. I filled in the information on the web site and waited for a return call. None came. Two days later I called for an appointment. I knew exactly what I needed to repair the toilet. The "ball/c**k" is the insides of the toilet that holds then releases the water. Cost at a hardware store is between 30 and 70 dollars.
The first indication I had of a potential problem is when the operator told me the plumber would be out to "diagosis the problem." I told her it did not need a diagnostic evaluation. I knew what it needed. So the plumber comes out, on time and smelling good, but that's about all. He quotes me $565.00 to repair the toilet or $1,200 to replace it. Mind you this is a $200.00 toilet at home depot and does not need replacing.
In addition he now wants $76.00 for the "service call." At that point I tell him where to put his service call. I call my local plumber who charges me $165.00 and comes out on the weekend.
It appears that "mike diamond" is nothing but a referal service to plumbers willing to operate under that trade name. They dramatically overcharge and are a compete rip off. I should have known that anyone who spends as much money advertising as they do has to charge more for the service but triple the cost is rediculous.
He's a lump of coal not a diamond!
Los Angeles,#2Consumer Comment
Mon, October 13, 2014
Are you aware of the fact that Mike Diamond the Smell Good Plumber owns Sandpiper Pet Hotel on Puerco Canyon in Malibu? He is a business man..... not an animal lover! Think about it and form your own opinion!
Have you seen this? NBC did an expose on his rip off plumbing tactics!
PlumbTruth
California,#3Consumer Comment
Sun, August 21, 2011
Okay, if you already knew how much it cost and what needed repairing why didn't YOU fix it? I have been in the trade for almost 2 decades and in the SoCal area the whole time. Never once have I been associated with the company you complained about, as a matter of fact I write for TheSmellGoodPlumberStinks. I do not agree with overcharging or price gouging, I also don't agree with $1,200 toilet replacements (for an average everyday flusher). You called a pro and got one price at it then went to another and obviously went for the cheaper repair good for you!
I once bought a Honda and years later bought a KIA, I didn't get ripped off by Honda when I could have bought 2 KIAs for the same money, I chose value over price in one case and price over value in the other.
I will not say that Mike Diamond Plumbing is NOT a rip off but based on this story I WILL say that all said you made a good decision choosing another professional and a bad decision using this experience as a sole example of a rip off.