- Report: #806428
Complaint Review: Mineral Elements by Eden - Harrisburg Pennsylvania
Reported By:
Andrew -
Richlands, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Mineral Elements by Eden
147 North Cameron St Harrisburg, 17101 Pennsylvania, United States of America
Phone:
866-283-7313
Web:
http://www.mineralelementsbyeden.com/cgi-bin/cms_index.reg?website_id=3224
Categories:
Business Rating:
(0)
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Mineral Elements by Eden Deceptive internet marketing Harrisburg, Pennsylvania
My wife purchased what she thought was a free trial of some makeup, paying only $8.95 for shipping and handling. Her understanding after completing the transaction was that if she liked it, she could order more at regular price. We received the makeup "starter kit" and realized that it was a worthless product upon opening the box. We looked into sending it back, but decided that it wasn't worth it for the $8.95 that we'd paid. Then, about a week later, the company charged us $130.41. I called the number listed on the credit card statement to complain, and was told that we could not return the makeup as it was past the 15-day grace period, and there was no way to get a refund. I asked for a manger, and the guy said that he was the "highest ranking representative" there. He became rude and even more unhelpful, finally hanging up on me.
I have disputed the charge on my credit card and filed a complaint with the BBB, but this company needs to be put out of business!!!
I have disputed the charge on my credit card and filed a complaint with the BBB, but this company needs to be put out of business!!!
2 Updates & Rebuttals
arj0302
Richlands,North Carolina,
United States of America
Situation resolved
#2Author of original report
Tue, December 13, 2011
As I mentioned in my original post, I had filed a complaint with the Better Business Bureau. Through that forum, the Company has since "done the right thing" and reimbursed us for the charges.
Ken
Greeley,Colorado,
USA
Here's a part of their "Terms of Service"...
#3Consumer Suggestion
Thu, December 08, 2011
Trial:ENROLLING IN THE TRIAL OFFER AND CLUB PROGRAM. In submitting an order for a Trial (pay just a trial fee of $1.00, plus a shipping and handling fee of up to $9.45; trial and s&h fees are non-refundable) of a Mineral Elements Mineral Make-up Introductory Kit, you are agreeing to be enrolled into the Mineral Elements Beauty Club and will continue to be a member of the Club unless you follow the instructions detailed in item #4 below.TRIAL SHIPMENT. A 60-day supply of a Mineral Elements Mineral Make-up Introductory Kit will be shipped to you after the credit or debit card you provide when you submit your order is successfully charged a trial fee of $1.00, plus a shipping and handling fee of up to $9.45 (trial and s&h fees are non-refundable). Within 72 hours after your kit ships an invoice receipt will be sent to you via e-mail, to the e-mail address you provided at time of sign-up. Limit 1 introductory trial order per household.TRIAL PERIOD. You will have 10 days from the date of shipment to try the Mineral Elements Mineral Make-up Introductory Kit. Your order will ship by first-class mail through the United States Postal Service ("USPS"). According to the USPS published delivery schedules, your shipment should arrive within 3 to 5 days. Accordingly, this should provide you around 5 to 7 days to try our product. The Trial period ends 10 days from the shipment date. If you are not satisfied after trying the product, you must follow the instructions below to return the 4 containers of mineral make-up ("make-up") as well as the brushes, cosmetic bag and brush pouch ("accessories").RETURNING YOUR REMAINING 60-DAY SUPPLY OF MAKE-UP AND ACCESSORIES. If you do not take affirmative action to cancel the Club membership before the end of the Trial period and return the remaining make-up and accessories in accordance with the Returns and Refunds Policy, (a) your credit or debit card will be automatically charged $130.41 for the 60-day supply, and; (b) you will continue to be a member of the Club. Click here to cancel your membership and get return instructions or call Customer Service at 1-866-283-7313. You will be responsible for paying the shipping and handling costs to return the remaining make-up and accessories.
Looks like you might not get much satisfaction from your credit card company or the BBB, and even fail at putting them out of business..the above pretty much explains it.
Now, if you haven't already done so, you need to cancel immediately.
