- Report: #235238
Complaint Review: Miracle Truss Steel Buildings - Minneapolis Minnesota
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Miracle Truss Steel Buildings
505 North Highway 169 Minneapolis, 55441 Minnesota, U.S.A.
Phone:
763-593-1000
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Miracle Truss Steel Buildings Bad customer service and outright rudness. You may be sorry if you choose this company ripoff Minneapolis Minnesota
I was warned about this company before purchasing. I was in need of a steel hanger building and my first choice manufactures were backlogged. In the beginning of the purchase process I had minor difficulties with the company from the beginning but worked through it. Several pilot friends and one I didn't know again suggested I forfiet my deposit and go with R&M or Rigid steel as these individuals were aware of major problems with this company thru friends that had purchased a Miracle Truss and experienced difficulties.
Upon receiving the building package and the start of assembly it was determined they had welded the hanger door header in the wrong location. I was purchasing a quality bi-fold door from Sweisse Doors and informed the building manufacture so they could adjust anything that may be required. The salesman acknowledged the Sweisse door and assured me he would contact the appropiate individuals in engineering. Throughout the maunfacturing process I had minor disagreements that turned ugly especially when requesting a color chart so I could choose the roof panel color that was required prior to shipping.
When I contacted the company about the header issue I was directed to the engineering division about my problem. They were somewhat helpful but said they could not repalce the header and I had to speak to someone higher up. I talked with the owner who was very rude and told me I got what I deserved for not buying their door. I tried to explain that I have recorded dates and times of the conversation with the salesman regarding my purchasing the other manufactures door and that the salesman assured me he would notify the correct division so the building would be put together correctly. The owner told me they do not do this and it was my problem.
However they did send me a note offering the sell me another header for $ 879.00 of which I declined as I found many of them locally for $110.00 ( Another attempt at a rip off) The owner continued to lash out and tell me how cheap I was because I didn't buy his door. Sweisse is nationally known as one of the leaders in the industry and have a strap pull up system much superior to Miracle Truss' cable door in my opinion.
I am truly sorry I went with this company and this situation has caused me weeks delay and a lot of trouble. I can only imagine this would turn out exactly the same if it were done again. I was warned several times that this would occur but I believed I could overcome any issues. I was terribly wrong and the cautioneers were right.
Another issue for you folks building a steel hanger and may want to finish off the inside is that their truss beams that go from the floor to the roof extend a huge distance from the wall and will prevent the usual process for putting in a standard wall. It also looks horrible and cheap so I guess the owner was right I did go cheap with the building.
If I were to do it all over again I would rather leve my plane outside than experience the lack of customer service and the rude cussing I experienced for what should have been a businessman wanting to help a customer.
At no time was I threatening to them or even suggested I was considering any legal action. I was cordial and polite as I was seeking some kind of assistance in determining how to relocate the header without compromising the building structure. I never suggested they pay for anything or come fix the problem, all I wanted was help from engineering on how to do it correctly.
I will say that I did contact Sweisse doors and told them of my dilema and they were absoultly awsome in that they offered to take the door back so I could purchase the Miracle Truss door however I choose to keep the Sweisse door. They also went out of their way to suggest alternative measures to fix my problem and also located a welder that is familiar with the buildings and was willing to come to my location to help correct the problem. All of this help from a company that had no responsibility to do so, Sweisse door was a life saver at that point. If you want a quality building without a sure headache I suggest you do diffrent than I did.. Good luck to any of you starting this process.
M
Edmonds, Washington
U.S.A.
Upon receiving the building package and the start of assembly it was determined they had welded the hanger door header in the wrong location. I was purchasing a quality bi-fold door from Sweisse Doors and informed the building manufacture so they could adjust anything that may be required. The salesman acknowledged the Sweisse door and assured me he would contact the appropiate individuals in engineering. Throughout the maunfacturing process I had minor disagreements that turned ugly especially when requesting a color chart so I could choose the roof panel color that was required prior to shipping.
When I contacted the company about the header issue I was directed to the engineering division about my problem. They were somewhat helpful but said they could not repalce the header and I had to speak to someone higher up. I talked with the owner who was very rude and told me I got what I deserved for not buying their door. I tried to explain that I have recorded dates and times of the conversation with the salesman regarding my purchasing the other manufactures door and that the salesman assured me he would notify the correct division so the building would be put together correctly. The owner told me they do not do this and it was my problem.
However they did send me a note offering the sell me another header for $ 879.00 of which I declined as I found many of them locally for $110.00 ( Another attempt at a rip off) The owner continued to lash out and tell me how cheap I was because I didn't buy his door. Sweisse is nationally known as one of the leaders in the industry and have a strap pull up system much superior to Miracle Truss' cable door in my opinion.
I am truly sorry I went with this company and this situation has caused me weeks delay and a lot of trouble. I can only imagine this would turn out exactly the same if it were done again. I was warned several times that this would occur but I believed I could overcome any issues. I was terribly wrong and the cautioneers were right.
Another issue for you folks building a steel hanger and may want to finish off the inside is that their truss beams that go from the floor to the roof extend a huge distance from the wall and will prevent the usual process for putting in a standard wall. It also looks horrible and cheap so I guess the owner was right I did go cheap with the building.
If I were to do it all over again I would rather leve my plane outside than experience the lack of customer service and the rude cussing I experienced for what should have been a businessman wanting to help a customer.
At no time was I threatening to them or even suggested I was considering any legal action. I was cordial and polite as I was seeking some kind of assistance in determining how to relocate the header without compromising the building structure. I never suggested they pay for anything or come fix the problem, all I wanted was help from engineering on how to do it correctly.
I will say that I did contact Sweisse doors and told them of my dilema and they were absoultly awsome in that they offered to take the door back so I could purchase the Miracle Truss door however I choose to keep the Sweisse door. They also went out of their way to suggest alternative measures to fix my problem and also located a welder that is familiar with the buildings and was willing to come to my location to help correct the problem. All of this help from a company that had no responsibility to do so, Sweisse door was a life saver at that point. If you want a quality building without a sure headache I suggest you do diffrent than I did.. Good luck to any of you starting this process.
M
Edmonds, Washington
U.S.A.
2 Updates & Rebuttals
M
Edmonds,Washington,
U.S.A.
you should inquire as to the warranty issue should you choose to utilize a third party door manufacture instead of Miracle Truss' hanger door
#2Author of original report
Sun, April 15, 2007
I was contacted by the Miracle Truss owner offering to reimburse me for my expenses to repair my building. I was appreciative of the companies efforts to repay my expenses and make this amore pleasent experience. Todate I have been made whole in regards to any out of pocket expenses to myself which I believe was a fair offering by Miracle Truss. My initial complaint was raised out of the poor customer service and treatment I had initially received. The company did contact me approx. 4 weeks later and indicate there was a misunderstanding at their end regarding some comments made that caused me to be informed that my warranty was revoked because I had purchased a third party door for the building. At no time was I ever informed that a third party door was an issue with them and felt this inappropiate to revoke my warranty for this reason. Todate this warranty has not been reinsatated however they did make an effort to better the relationship. I have completed the building and it is as advertised and is currently being used as intended. I have not had the need to request any warranty work nor do I anticipate any at this time. The only caviet I have is you should inquire as to the warranty issue should you choose to utilize a third party door manufacture instead of Miracle Truss' hanger door. Good luck to all and happy building.. Marc
Justin
Plymouth,Minnesota,
U.S.A.
True Facts Regarding Customer Service
#3REBUTTAL Owner of company
Tue, March 27, 2007
We were surprised to recently learn of the posting on this Web Site by our customer Marc ****. The customer ordered our trusses which we built in accordance with our certified plans. The certified plans were prepared and sent to Mr. **** in advance of the trusses. Mr. **** approved and accepted the certified plans as prepared without comment or any requested changes. After the customer called and raised an issue about the header for a door that he purchased separately, we, as a customer goodwill gesture, offered to reimburse him for his expenses. In response to our telephone call, we received the following letter from Marc **** by fax on February 15, 2007, detailing his expenses: February 15, 2007 Marc **** (((personal info redacted))) Mr. d**k Dekker, I would like to take this opportunity to thank you for your telephone call of Wednesday February 15, 2007 regarding your offer to assist in the cost to relocate the header on my Miracle Truss building recently purchased from your company. I appreciate your generous offer and the positive customer service by Miracle Truss regarding the reimbursement of cost of having to relocate the hanger door header that was required for my Miracle Truss building. The below listed cost are actual expenses that were necessary to correctly weld into place a new 54' C channel header and were paid directly by myself to the below listed vendors for the noted services. 1. 60' of C channel 3/16 steel for the header purchased for the price of $168.48 Swift Steel and Forging 168 Evergreen Ave Redmond, Oregon 97756 541-548-4536 2. Labor for 2 workers from Build 4 You Inc. to weld header = $525.00 Travel time from Caldwell, Idaho, 4 hrs @ 35.00 per Hr. = $140.00 Travel fuel cost $ 78.00 Lodging for 1 night $ 97.01 Welding rod and angle iron for gussets $ 37.92 Brian Dougherty, Owner Build 4 You steel building erectors Caldwell, Idaho 208-941-4634 Total actual cost to install the header $1046.41 Thank you again for your help with this project and the offer to reimburse the cost incurred to make this project work for us. Sincerely, Marc **** /s/ Marc **** Within four days (February 19, 2007) we sent the following letter to Marc **** and enclosed a $1,046.41 check made payable to him. We had no idea that Mr. **** was unhappy. As you can see, the letter to us from Mr. **** made reference to thank you for your offer to assist, generous offer, positive customer service and thank you again for your help. We believe that we acted reasonable in responding to Mr. **** header issue and, more importantly, we believed that Mr. **** was fully satisfied with our response. February 19, 2007 Captain Marc **** VIA UPS & (((personal info redacted))) Re: Building Purchase Order No. 428543 Dear Captain ****: We received your letter today and appreciate your comments. As promised, we enclose our check in the amount of $1,046.41, to reimburse you for certain costs incurred by you relating to the header you installed for your door. We are very proud of the quality of our building and our customer service. We are sorry for any misunderstanding related to your new header and trust that this fully resolves your concerns. We want you to be aware that we now offer our own bifold door with either a strap mechanism or our traditional aircraft grade cable mechanism. We believe either of our bifold doors is superior to anything on the market today when it comes to long term durability, reliability and economy. We hope that when others ask who you purchased your building from you give them our name and tell them complete customer satisfaction is more than a goal for us. You should be aware that we are rolling out in the next couple of days a program that pays a referral fee of $300 for each referral that takes delivery of our building. Look for the details of this program in the
