- Report: #448049
Complaint Review: M&M Pawn And Loan - Marysville Ohio
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Author Confirmed
Why?
M&M Pawn And Loan
548 North Main Street Marysville, 43040 Ohio, U.S.A.
Phone:
937-642-7796
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
M&M Pawn And Loan Beware this company will take your precious stones and replace them with inferior ones Marysville Ohio
I became a customer of M&M pawn and loan on march 11th 2009.I sold my ruby and diamond cluster that surrounded a large diamond. The next day i called Dana the owner and told her i wanted to buy it back. She said no problem after the legal 15 day waiting period at a profit of course I agreed.
After waiting the allotted time I contacted her and she told me she had taken the ring from the marysville store to her 2 nd store in lancaster.She said she
was going on vacation and i should contact her at the end of the month.
She also assured me the ring would be locked up and only accessable to her.
I called her on the 25th of april and was told she was sick and try again on monday I called back the 29th and talked to Dana she told me she had to be at the Marysville store on the following day at 2 oclock.After driving 45 minutes she wasnt there 3 hours later she called me to come get the ring.
Being so happy to get the ring back and the dull lighting in the store I didnt realize until i was in the outdoor light and on my way to my sisters 5 minutes away that the center diamond had been replaced with a much smaller inferior stone. The prongs are now bent and over the diamond to accomidate the smaller stone opposed to being straight and holding the pre existing diamond.
Candace
groveport, Ohio
U.S.A.
After waiting the allotted time I contacted her and she told me she had taken the ring from the marysville store to her 2 nd store in lancaster.She said she
was going on vacation and i should contact her at the end of the month.
She also assured me the ring would be locked up and only accessable to her.
I called her on the 25th of april and was told she was sick and try again on monday I called back the 29th and talked to Dana she told me she had to be at the Marysville store on the following day at 2 oclock.After driving 45 minutes she wasnt there 3 hours later she called me to come get the ring.
Being so happy to get the ring back and the dull lighting in the store I didnt realize until i was in the outdoor light and on my way to my sisters 5 minutes away that the center diamond had been replaced with a much smaller inferior stone. The prongs are now bent and over the diamond to accomidate the smaller stone opposed to being straight and holding the pre existing diamond.
Candace
groveport, Ohio
U.S.A.
3 Updates & Rebuttals
Richard Jackson
Ashley,Ohio,
United States of America
M&M Pawn in Marysville, Ohio
#2Consumer Comment
Mon, March 19, 2012
I have been a customer with M&M Pawn for over 10 years. They are very professional, and courteous. The staff there is great at keeping you informed of due dates, working with you,and have always been extremely honest and straight forward with me. A great business ethic.
Richard Jackson
Delaware, Ohio
darren
marysville,United States of America
not the whole truth
#3UPDATE Employee
Tue, November 29, 2011
My name is Darren, I have worked for m & m pawn for 10 years. My boss, the company and I have never had a problem before this. The woman recieved what she sold us. When we purchase jewelry it goes into an envelope with a tag, the envelope has the name, item number and brief description. The woman sold us the ring, if we wanted the diamond, we simply would not have sold it back to her. Trust me we did not want the diamond, we had plenty. Our reputation is worth far more than one shiny rock.
darren
marysville,United States of America
not the whole truth
#4UPDATE Employee
Tue, November 29, 2011
my name is Darren. i have worked for m & m pawn for 10 years. my boss the company and i have never had a problem before this. the woman got what she sold us. when we purchase jewelry it goes into an envelope with a tag. which has the name item number and brief description. now the woman sold us the ring. if we wanted the diamond, we would have simply not sold it back to her. trust me we did not want the diamond. we had plenty. one diamond is not worth bad word of mouth.
