- Report: #1200013
Complaint Review: M&M Tool and Machinery - Salt Lake City Utah
Reported By:
standbehindyourprices -
College Station, Texas,
Submitted:
Updated:
-
Author Not Confirmed
Why?
M&M Tool and Machinery
3362 South Main Street Salt Lake City, 84115 Utah, USA
Phone:
877-583-7278
Web:
http://www.mmtoolparts.com
Categories:
Business Rating:
(0)
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M&M Tool and Machinery, Amy - Website Manager Wouldn't stand by the price posted on the webpage even after I had completed and paid for my order Salt Lake City Utah
Report Attachments
I have been looking for an overhaul kit for a framing nailer for quite a while and found that they had the kit on their webpage for 75 cents. Realizing this was a great deal I ordered 10 as I am in the construction industry and will need it again. I completed my order and the funds left my bank account. I called later in the day to confirm and was told that it was incorrectly listed and that they would not honor the price that was still at that time available on their webpage. I had a completed order and had already been charged so they simply said we will refund you your money. I called back and asked for the supervisor over the webpage to see if they just didn't care about customer service or what. In speaking with Amy the website manager I again asked if their company would stand behind the price that was listed and the order I had already completed and been charged for. She stated that as a small business they couldn't absorb the loss due to human error and that not only would they not honor the completed order but they wouldn't even allow me to purchase 1 of the kits at that price which I thought would have been the least they could do for bringing it to their attention. "As a small business we just can't take a loss due to human error" is all she kept saying. The fact remains that there was a screw-up on their end and they refused to honor the order that was already processed and the money gone from my bank account, or even refund the total and let me purchase one at that price as a symbol of good faith and customer service. That's not how you do business. I have screen shots and pictures of everything to back it all up as well.
2 Updates & Rebuttals
dwasifar
USA,Illinois,
It's not just $75, it's $750.
#2General Comment
Thu, November 03, 2016
Other rebuttal got it right, except that the complainant tried to order TEN units at that price. So essentially complainant wants to take advantage of M&M to the tune of $742.50. Seriously, complainant? REALLY? You REALLY think they meant to sell these items for that price, and you're outraged because they won't basically GIVE you over seven hundred bucks in free merchandise?
Contrary to complainant's apparent belief, businesses are within their rights if they decline to honor an obvious pricing error. That's just common sense. And there is no way complainant can even BEGIN to claim he thought that was a legitimate price; that's just common sense too. If anyone needs a Ripoff Report filed against him, it's complainant. I hope I'm never unlucky enough to unknowingly hire him.
derholt
SLC,Utah,
USA
I can't believe M&M won't sell a $75 dollar part for .75 cents!! OUTRAGE!!!
#3Consumer Comment
Sun, April 10, 2016
M&M Tool is an amazing store. They are always ready to help solve problems and offer solutions. They are a great locally owned business that I am grateful is here in the SLC Valley. For someone to expect to get a $75 part for .75 cents is the most ridiculous thing I have ever heard. For someone to even complain about something so absolutely ignorant, just proves what a tool he actually is.
I have no business ties or connections to M&M other than being a longtime satisfied customer, who thinks that this crybaby opportunistic scammer needs to go crawl back under the rock he emerged from. The folks at M&M would be much too polite to call this guy what he is.
