Mode5HauteCouture
Texas,#2REBUTTAL Owner of company
Wed, December 23, 2009
The report filed with Rip Off Reports about Mode-5 is baseless. Mode 5 is new in online commerce industry - approximately 2 months as a functioning website processing transactions. Currently we have only been processing large wholesale orders for the few clients we cater to. Our clients are required to register prior to proceeding with their order. With their registration and invoice they recieve a phone number which provides access to customer service. We also have a very easy return and exchange policy. If a garment for any reason does not meet a client's expectations they can call for a complete refund or an exchange. We have had only one return in the history of our company and it was done with no questions asked. We are the only company in the United States that provides the style of clothing in our selection. If the above situation did occur, please provide an invoice or the invoice number to support such a claim.