- Report: #848411
Complaint Review: Monitronics - Internet
Reported By:
Noa -
Las Vegas, Nevada, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Monitronics
1485 west warmsprings road 89014 Internet, United States of America
Phone:
7025470213
Web:
www.1stdefensesecurity.com
Categories:
Business Rating:
(0)
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Monitronics CRS, First Defense Security The 2gig lie and what Monitronics dealers won't tell you, Internet
Monitronics Authorized Dealers and Vivint are going around tricking people telling them that if they buy the 2gig alarm system that when there alarm goes off the police will come and that is a big lie. And they also tell people who all ready have alarm systems that they are doing free up grades another big lie. There is nothing free about it and it is not a up grade it is only a sells lie. Here's the truth when your alarm goes off Monitronics or Vivnt will send out a armed security guard.
all home security company's do that in Nevada and they charge the customer $35 every time the armed security guard comes to your Home. The only company that don't charge is ADT. But Monitronics and Vivint won't tell you that. They tell you that they don't use a armed security guard and that they will call the police if your alarm goes off. Witch is a lie they have to seen the a security guard. I know because I worked for Monitronics and Vivint.
I solid the 2gig system and it is a good system but all the alarm company's have 2way voice alarm systems. Monitronics Authorized Dealers like CRS and First Defense Security sales people and Vivnit sales people are telling people that the 2gig can hear every part of there house witch is another lie. And like I said they are not telling the customer that a security guard is going to come to there house if the alarm goes off and it can take the guard up to ONE HOUR to get there. They lie and say they don't use security guards that they only use the police. Sham on you Monitronics and Vivint for allowing this to happen.
all home security company's do that in Nevada and they charge the customer $35 every time the armed security guard comes to your Home. The only company that don't charge is ADT. But Monitronics and Vivint won't tell you that. They tell you that they don't use a armed security guard and that they will call the police if your alarm goes off. Witch is a lie they have to seen the a security guard. I know because I worked for Monitronics and Vivint.
I solid the 2gig system and it is a good system but all the alarm company's have 2way voice alarm systems. Monitronics Authorized Dealers like CRS and First Defense Security sales people and Vivnit sales people are telling people that the 2gig can hear every part of there house witch is another lie. And like I said they are not telling the customer that a security guard is going to come to there house if the alarm goes off and it can take the guard up to ONE HOUR to get there. They lie and say they don't use security guards that they only use the police. Sham on you Monitronics and Vivint for allowing this to happen.
1 Updates & Rebuttals
Doug B.
Las Vegas,Nevada,
Don't let the lies of this ADT rep fool you
#2UPDATE Employee ..inside information
Fri, August 16, 2013
I know the ADT sales rep who posted this. It was a disgruntled former employee.
Our local office, CRS Services Limited has an A+ rating with the Better Business Bureau and Monitronics, the monitoring company, has protected the World Leaders at the G-8 summit in Atlanta, GA. We are great companies.
Here in Las Vegas the Police do NOT respond unless the emergency is verified either Audibly or Visibly. With every alarm we include the two-way voice feature. It is almost identical to On-star (if someone gets into a crash, On-star is notified and an operator comes across the speaker to ask if you are ok and if you need an ambulance). When the alarm goes off, a Monitronics operator comes across the 2-way voice. If they hear nothing wrong, they send a security guard to verify if everything is ok. IF THEY HEAR SOMETHING AMISS, such as someone yelling for help, the sound of a window being broken, a door being kicked in, etc. they notify the police and the police respond.
ADT is a good company, but here in Las Vegas, if the alarm goes off, they dispatch an armed guard EVERY TIME. Period. The guard arrives to the house, on average, 22 minutes later (sometimes it takes an hour or longer). I don't know about you, but IF there is a home invasion going on and my wife and kids are screaming, I want the police to show up in a minute or two, not an armed guard to meander his way to my house.
The reason I am so passionate about this is because I had an actual break-in attempt at my own home while my wife and I were at work. My workplace is just over a mile from my house. When I got the call, I ran out to my car and flew home in less than 2 minutes. TWO police cars pulled in right behind me before I could even pull to a stop. The policemen had me unlock the door, then had me wait outside, while they made sure my home was clear. They found the window where the burglar was attempting to break in when the alarm scared him off.
So do NOT let this ADT rep who filed this report fool you!
ADT is a good company too but they have a poor procedure for a city like Las Vegas where the police don't respond unless its verified.
This rep is NOT a good rep. He is NOT honest. He has had MANY complaints for deceiving clients just as he tried to do with this posting!
